Summary
Overview
Work History
Skills
Languages
Timeline
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Natalia Barajas

Schertz

Summary

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Overview

8
8
years of professional experience

Work History

Registered Behavior Technician (RBT)

Centria autism
08.2023 - Current
  • ABA therapy in home basis
  • Mandate implemented plan dedicated to client
  • Proficient typing skills to be clear and objective
  • Collecting and analyzing data
  • Ensuring effective communication
  • Crisis management and Behavior reduction protocols from further escalation

Case Manager

Centria Autism
08.2023 - Current
  • Provides ongoing case management and serves as a liaison between clients, client families, and service providers
  • Identifies problem areas and service gaps
  • Maintains case history and progress records, and prepares reports
  • Monitored cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements, intervening in crises and providing personal support to my clients and their family

Ecommerce Customer Service Representative

Align Inc.
09.2020 - 07.2023
  • Answered 80+ telephone calls promptly and in a professional manner regarding order and order issues.
  • Managed and answered emails from the following sites, Amazon, eBay, Houzz, Walmart, and Overstock, Bed, bath and beyond. Wayfair.
  • Handled and managed eBay Return Requests, Requests & Disputes, Lost package claims for a Top Rated Account Align-inc.
  • Enjoy working in a fast paced environment
  • Removed and revised feedback for Amazon and EBAY accounts.
  • Troubleshot any product questions the customers had.
  • Assisted customers regarding order issues such as damaged, defective, missing parts, partial refunds etc.
  • Have ability to provide and created prepaid shipping labels through UPS.com.
  • Overlooked 13 third party seller accounts.
  • Answered over 130 emails promptly and professionally whilst providing excellent customer service.
  • Sited any listing errors on any of the seller platforms.
  • Assisted Customer Service manager with any managerial issue.
  • Provided exceptional customer service when answer phone calls as well as through emails.
  • Worked with other departments for any internal issues such as listing errors, product issues or accounting and operations to better improve overall customer experience.
  • Have worked with sites such as Channel Advisor, Shopify, Zendesk, Magento.
  • Generated shipping labels and processed replacement parts for our customers to ensure they receive their parts in a timely manner.
  • Nextiva Phone system experience.
  • Worked with marketplaces such as Amazon/ EBay to remove any account defects for late shipment or products.

Crew Member

Dunkin' Donuts
08.2019 - 03.2021

Student Teacher

PALs
08.2017 - 04.2020
  • I worked through school with an organization called PALs where I worked with students from kindergarten to 8th grade also including Highschool special education
  • In PALs, I would work with 5 different students in the different schools one on one whether it be inside the classroom or outside the classroom
  • My main focuses included helping my PALs with any struggle they are currently facing, whether it be in their personal life, their social life or their school life
  • Depending on the area my student struggled, I would work around
  • Every day I would come up with different activities to try and help or at least reduce their struggle
  • Throughout my time with PALs I worked to help my students with their studies, family abuse, behavioral problems, socialization and speak

Skills

  • Call center experience
  • Self-management strategies
  • Behavior modification techniques
  • Verbal behavior training
  • Critical thinking
  • Active listening
  • Customer relations
  • Computer proficiency

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Registered Behavior Technician (RBT)

Centria autism
08.2023 - Current

Case Manager

Centria Autism
08.2023 - Current

Ecommerce Customer Service Representative

Align Inc.
09.2020 - 07.2023

Crew Member

Dunkin' Donuts
08.2019 - 03.2021

Student Teacher

PALs
08.2017 - 04.2020

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Natalia Barajas