Natalia Barron
Bolingbrook,Illinois
Summary
Experienced Senior Adjuster with comprehensive understanding of claims adjustments, including expertise in auto appraisal and MY CCC Estimations. Self-motivated and detail-oriented professional known for strong interpersonal skills and ability to build positive customer relationships. Proficient in Microsoft Office Word, Excel, PowerPoint, and Outlook, able to effectively utilize technology to streamline processes. Bilingual in English and Spanish, bringing bilingual capabilities to enhance communication and facilitate collaboration within a company.
Overview
11
11
years of professional experience
Work History
Senior Claimant Carrier Subrogation Adjuster
Direct Auto Insurance
07.2024 - Current
- Reviewed and provided support for quarterly audit claims.
- Detected subrogation cases for in-depth investigation, facilitating quicker resolutions.
- Administered claims investigations through policy language implementation.
- Negotiated with claimant carriers and attorneys to settle claims without proceeding to litigation
- Assisted with attending Arbitration hearings and attended with in-house attorneys.
- Trained new Bodily injury adjusters and subrogation claimant carrier adjusters.
- Properly Reserved and closed filed.
- Collaborated on the planning and implementation of CWP projects held every quarter.
Senior Adjuster
Safeway
02.2024 - 03.2024
- Escalated any coverage issues discovered to the supervisor for review and potential claim reassignment
- Communicate policy risk issues discovered during investigation to Underwriting to facilitate their evaluation of the policy risk and exposure
- Investigated and determined liability for claims with low complexity liability issues including single-vehicle losses, parked vehicle, and multi-vehicle rear-end losses
- Escalated liability issues to the supervisor for review and potential claim reassignment
- Communicate liability decisions to customers, claim specialists, and Underwriting
- Recognized subrogation potential and made referrals to the subrogation department when appropriate
- Investigate and recognize all potential claim exposures
- Escalated claims with exposures exceeding financial authority to a supervisor
Adjuster
Kemper Insurance
04.2022 - 12.2022
- Made same-day contact with customers based on the needs of the claim
- Explain the claims process to all customers
- Explain all applicable coverage benefits to the policyholder
- Confirms facts of loss
- Determine vehicle location and if drivable
- Offers vehicle repair and rental service options to customers
- Coordinate auto physical damage estimate through the proper method of inspection
- Arranges for the release of vehicles that are accruing storage fees
- Made determinations including but not limited to whether the policy is in force for the date of loss, the driver is insured on the policy, the vehicle is a covered auto, any exclusions or endorsements apply to the loss, and what coverages on the policy apply to the loss
Subrogation Adjuster
Unique Insurance
05.2017 - 01.2020
- Contact the Claimant Carrier to bring resolution to files
- Volunteer to assist with the Bodily Injury Claims department, due to being short-staffed
- Explain the subrogation process to policyholders
- Collect out-of-pocket deductibles from at-fault claimant carriers
- Knowledge of claim procedures, policies, technology, state and federal laws, and insurance regulations
- Determined Salvage Value for Total Loss claims
Claims Report taker, Promoted to Insurance Adjuster
Direct Auto Insurance
03.2017 - 05.2017
- Analyze claims to determine the extent of the company liability, make approval or denial decisions and negotiate settlements with claimants in accordance with policy provisions
- Collaborate with insurance agents and interview claimants to correct errors, and investigate questionable issues
- Accompanied underwriters and insurance agents in the field to investigate claims and determine the cause and extent of damages
- Uncovered fraudulent claims scheme; provided evidence leading to the recovery of thousands of dollars in insurance overpayments
- Developed a strong understanding of insurance policies and legal issues through the completion of a series Insurance classes coupled with in-depth, multi-week claims training
Marketing Support
TSC Container Freight
04.2014 - 01.2016
- Dedicated, reliable assistance to all operations coordinators with a professional and academic understanding
- Oversee shipment and receiving of products domestically and internationally
- Identified Key accounts, with researched profit analysis I conducted weekly to target our Monthly sales goals
- Engaged Multiple stakeholders by providing a profit analysis portfolio for potential gain with our company
- Develop and maintain various sales management databases for use with sales prospects and clients
- Create and prepare management reports and presentations
- Work closely with marketing managers, the creative team and product lines to: develop new materials, secure approvals and coordinate the communications
- Work with the application engineering group and account managers to produce quality customer quotations
- Tracking and reporting sales performance including pipeline & conversion
- Work closely with inventory management and customer service team to fulfil customer orders and solve issues that arise
Education
Associate - Claims
The Institute
12.2025
Associate - Business Administration
College of Dupage
12.2024
Skills
- Claims investigation
- Casualty and property loss
- Policy investigations
- Accident scene investigations
- Sourcing and compiling information
- Insurance fraud expertise
- CCC reports
- Coverage determination
- MS office
- Minimize exposure
- Rules of evidence
- Policy analysis
- Legal documentation and reporting
- File and record management
- Fraudulent claims investigation
- Insurance policy knowledge
References
- Theresa Juliano, Harvard University, Boston, Massachusetts, (773)-490-6424
- Lore Giotta, Discover Inc., Elmhurst, IL, (312) 918 8589
- Lauren Trevino, Uber Inc., Chicago, IL, (773) 698 3643
- Erik Garcia, Allstate Insurance, Chicago, IL, (773) 269-1588
Languages
Spanish
Native or Bilingual
Timeline
Senior Claimant Carrier Subrogation Adjuster
Direct Auto Insurance
07.2024 - Current
Senior Adjuster
Safeway
02.2024 - 03.2024
Adjuster
Kemper Insurance
04.2022 - 12.2022
Subrogation Adjuster
Unique Insurance
05.2017 - 01.2020
Claims Report taker, Promoted to Insurance Adjuster
Direct Auto Insurance
03.2017 - 05.2017
Marketing Support
TSC Container Freight
04.2014 - 01.2016
Associate - Claims
The Institute
Associate - Business Administration
College of Dupage
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