Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Natalia Blanco Calvo

Natalia Blanco Calvo

Sparks,NV

Summary

Good multiple tasks, I enhanced customer satisfaction at Insurance Agency Bejarano by streamlining processes, demonstrating exceptional time management and empathy. At Coopelecheros R.L, my role as a Credit Analyst highlighted my strong work ethic and customer service excellence, significantly contributing to team goals and client satisfaction.

Overview

8
8
years of professional experience

Work History

Cashier, Costumer Service, Credit Analyst

Coopelecheros R.L
12.2009 - 02.2016
  • Operated cash register to record transactions accurately and efficiently.
  • During this period I worked as a cashier, in customer service,
    at the same time as a credit analyst, which was really my strong point. I managed for certain periods the petty cash, as well as the vault (opening, delivering boxes, and closing them at the end of the day). At one point I was also in the accounting area as an assistant.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Insurance Assistant

Insurance Agency Bejarano
08.2008 - 12.2009
  • Streamlined insurance application processes by revising and updating forms, leading to faster approval times.
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding policies and coverage.
  • Balanced multiple tasks and deadlines while maintaining a strong focus on client satisfaction, demonstrating excellent time management skills.

English Teacher

Centro Educativo Estrellitas
03.2008 - 07.2008
  • Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
  • Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
  • Encouraged students to take active role in learning and academic success.

Education

Bussines Administracion

Universidad Catolica De Costa Rica
Costa Rica
01-2013

English Teaching

Universidad Catolica De Costa Rica
Costa Rica
01-2008

Skills

  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Professionalism and courtesy
  • Customer service excellence
  • Empathy and patience
  • Hard worker

Languages

español
Native or Bilingual
English
Elementary

Timeline

Cashier, Costumer Service, Credit Analyst

Coopelecheros R.L
12.2009 - 02.2016

Insurance Assistant

Insurance Agency Bejarano
08.2008 - 12.2009

English Teacher

Centro Educativo Estrellitas
03.2008 - 07.2008

Bussines Administracion

Universidad Catolica De Costa Rica

English Teaching

Universidad Catolica De Costa Rica

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Natalia Blanco Calvo