Natalia Cervantes
Jefferson,GA
Summary
Analytical professional with experience in customer service and data analysis. Expertise in enhancing user experiences through effective communication and collaboration, aiming to improve operational efficiency and drive customer engagement.
Overview
8
8
years of professional experience
Work History
Server/Carside Specialist/Server Assistant
Carrabba's Restaurant
Athens, Georgia
05.2022 - 04.2026
- Provided excellent customer service in a fast-paced dining environment.
- Delivered exceptional customer service during carsides and takeout orders.
- Provided exceptional service to high volume of daily customers.
- Took and processed orders accurately using point-of-sale systems.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Promoted higher-priced menu options to customers, contributing to increased sales and enhanced guest satisfaction.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Maintained cleanliness and organization of dining and service areas.
- Assisted in training new servers on restaurant procedures and standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Resolved customer inquiries and issues promptly to maintain satisfaction and enhance dining experience.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Recorded customer reservations to ensure efficient dining service and to-go orders to streamline process for both customer and restaurant.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prepared accurate orders for timely customer pickup, ensuring a smooth and efficient service process.
Independent Contractor
Appen
Kirkland, Washington
01.2020 - 09.2021
- Analyzed data to enhance AI models, improving user experience.
- Reviewed and annotated data sets, ensuring accuracy and completeness.
- Conducted research to assess project requirements and guidelines.
- Provided feedback on project processes to improve efficiency and quality standards.
- Developed and implemented marketing strategies to increase customer engagement.
Merchandise Ticketing Associate
HomeGoods Distribution Center
Jefferson, Georgia
05.2018 - 08.2018
- Operated warehouse equipment to efficiently handle and organize inventory.
- Operated material handling equipment to transport goods efficiently.
- Maintained organized and clean warehouse to support efficient operations.
- Collaborated with team members to enhance workflow and productivity.
- Implemented safe lifting and handling techniques to promote workplace safety.
- Ensured compliance with safety protocols during all operational activities.
Education
High School Diploma -
Jefferson High School
Jefferson, GA05-2018
Some College (No Degree) - Biology
University of North Georgia
Dahlonega, GASome College (No Degree) - Radiology
Athens Technical College
Athens, GALanguages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server/Carside Specialist/Server Assistant
Carrabba's Restaurant
05.2022 - 04.2026
Independent Contractor
Appen
01.2020 - 09.2021
Merchandise Ticketing Associate
HomeGoods Distribution Center
05.2018 - 08.2018
High School Diploma -
Jefferson High School
Some College (No Degree) - Biology
University of North Georgia
Some College (No Degree) - Radiology
Athens Technical College