Natalia Corrales
Kaseya Center Arena, Hard Rock Stadium.
Pembroke Pines,FL
2
Languages
1
Certification
17
years of professional experience
Resourceful Customer Service and Sales Management Professional experienced in enhancing customer experiences and optimizing service delivery. Achieved revenue growth and relationship retention through effective team leadership and employee development. Focused on creating positive working environments and delivering exceptional service in hospitality and beverage management.
Work History
Head Bartender
17 Years 4 Months- Prepare alcoholic beverages for bar and interact with customers to strengthen business links. Render exceptional services to the customers to meet service standards. Foster a good working relationship with co-workers and maintain a courteous attitude towards the management, employees, and guests. Greet guests in a positive, friendly manner, and make them feel welcome.
- Achieved 100% guest satisfaction by delivering exceptional service and hospitality during each guest interaction. by providing the service brand behavior, genuine hospitality, and by exceeding guest expectations.
- Provided exceptional customer service in fast-paced environments, enhancing guest experiences.
- Resolved customer complaints swiftly, maintaining high levels of satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Increased repeat customer numbers, creating a welcoming atmosphere and remembering regulars' favorite drinks.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Customer Service Representative
3 Years 7 Months- Managed customer complaints effectively, fostering positive relationships and retention.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and service quality.
- Assisted in training new staff on company policies and customer service protocols.
- Streamlined communication processes between departments, improving response times.
- Responded to customer requests for products, services, and company information.
CSR
3 Years- Answered an average of 45 incoming calls daily, resolving customer issues efficiently and presenting best-option solutions to inquiries and complaints.
- Trained employees and provided updated information, leading to a 15% increase in customer service rating.
- Met deadlines consistently while maintaining accuracy and attention to detail in product quality.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product information and support to enhance customer satisfaction and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Online Computer Course - Course Name
Medical Assistant
CSTA, BA, GHS, BBP,SHPTEC, WFSTE, MCS AND CHDC - Medical Courier
Skills
Beverage preparation
Alcohol safety
Cash handling expertise
Managing cash register
Cash handling
Taking inventory
Payment processing
Quality control standards
Clear communication
Payment accuracy
Inventory management
Strong communication
Performance Management
Point of sale management
Cash management
Customer support
Bar equipment operation
Customer engagement
Leadership & Innovation
Event coordination
Responsible service
Beverage recommendations
Service excellence
Time Management
Customer interaction
Guest engagement
Attentive service
Identification verification
Exceptional service
Beverage preparation
Effective communication
Inventory
Payment processing
Sales strategies
Age verification
Outstanding customer service
Accomplishments
- Enhanced team productivity through morale-boosting incentives.
- Contributed to the establishment winning a AAA Five Diamond Award.
- Improved team productivity with morale-boosting incentives.
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted products and encouraged customers to upgrade their existing product plans.
Certification
- HIPAA Training - [August, 2026]HIPAA
Languages
Spanish – Native
English – Proficient
Timeline
Customer Service Representative
Taylor & Troy Express Transportation
03.2022 - 10.2025Read More
CSR
Modern
01.2017 - 01.2020Read More
Head Bartender
Kaseya Center Arena, Hard Rock Stadium.
04.2009 - CurrentRead More
Kaplen Collage
Medical Assistant
Read More
Alison
Online Computer Course from Course Name
Read More
Hipaa Training
CSTA, BA, GHS, BBP,SHPTEC, WFSTE, MCS AND CHDC from Medical Courier
Read More