Summary
Overview
Work History
Education
Skills
Timeline
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Natalia Cruz

Boynton Beach,FL

Summary

Hardworking and passionate job seeker with strong organizational skills, customer service, and multi-tasker eager to secure this Hostess position. Ready to make people wanting to come back just because of their exquisite experience with the hostesses, in addition to the amazing ambiance this restaurant portrays.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Elisabettas Ristorante
01.2021 - Current
  • Enhanced customer satisfaction by greeting and seating guests upon arrival.
  • Made sure to properly seat servers upon cover count, and Seat next list through open table.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Assisted in maintaining a clean and inviting restaurant environment by making sure the host stand looked organized.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly..
  • Handled high-pressure situations smoothly, managing multiple tasks simultaneously while maintaining a calm attitude.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Made sure to do consistent table checks every 5 minutes to make sure all tables empty could be seated promptly to avoid wait times, and to seat our guests right away.

Restaurant Hostess

Rocco's Tacos
01.2023 - 07.2023
  • Enhanced customer satisfaction by greeting and seating guests upon arrival.
  • Made sure to properly seat servers upon cover count, and Seat next list through open table.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Assisted in maintaining a clean and inviting restaurant environment by making sure the host stand looked organized.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly..
  • Handled high-pressure situations smoothly, managing multiple tasks simultaneously while maintaining a calm attitude.
  • Answered customer questions about hours, seating, and menu information.
  • Made sure to do consistent table checks every 5 minutes to make sure all tables empty could be seated promptly to avoid wait times, and to seat our guests right away.

Education

Bachelor of Science - Neuroscience & Behavior

Florida Atlantic University
Boca Raton, FL
05.2025

Skills

  • Reservations Coordination
  • Greeting guests
  • Properly using open-table
  • Efficient seating
  • Memory retention
  • Restaurant layout knowledge
  • Strong multitasking
  • Cleanliness and hygiene
  • Telephone reception
  • Guest Engagement
  • Team Collaboration

Timeline

Restaurant Hostess

Rocco's Tacos
01.2023 - 07.2023

Restaurant Hostess

Elisabettas Ristorante
01.2021 - Current

Bachelor of Science - Neuroscience & Behavior

Florida Atlantic University

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Natalia Cruz