Natalia Cruz
Grand Island,NE
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Heartland Health Center
08.2024 - Current
- Systematically organized and maintained patient records to ensure accurate and efficient retrieval of information, adhering to HIPAA regulations and maintain strict confidentiality and data integrity.
- Verified patient insurance, demographic, and health history to keep information current.
- Assisted patients complete necessary medical forms and documentation.
Customer Service Representative
2-1-1 San Diego
09.2021 - 06.2024
- Updating and maintaining the organization's database with accurate and relevant information.
- Maintained detailed records of client interactions, ensuring proper follow-up and resolution of issues.
- Ensuring customer satisfaction and providing a positive customer experience by actively listening, responding empathetically, and resolving issues effectively.
- Assessing callers needs and providing information and referrals to relevant community resources.
- Handled escalated calls efficiently, finding satisfactory resolutions for both clients and the company alike.
Float position
Heartland Health Center
09.2020 - 03.2021
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage details, collecting co-payments, and balances.
- Mastered multiple software systems for seamless navigation during calls improving efficiency.
- Scheduling, rescheduling, and verifying appointments.
- Reinforcing patient confidentiality required by HIPAA and the clinic.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Education
High school diploma -
Grand Island Senior High School
Grand Island, NE05.2014
Skills
- Bilingual
- Data Entry
- Detail Oriented
- Proficient in Microsoft Office
- Critical Thinking
- Organization and Time Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Receptionist
Heartland Health Center
08.2024 - Current
Customer Service Representative
2-1-1 San Diego
09.2021 - 06.2024
Float position
Heartland Health Center
09.2020 - 03.2021
High school diploma -
Grand Island Senior High School
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