Maria Regalado
Odessa,TX
Summary
Dynamic medical receptionist with extensive experience at Dr. John Molland, excelling in front desk operations and appointment scheduling. Bilingual and a team player, I streamlined patient check-in processes, enhancing efficiency and patient satisfaction. Proficient in insurance verification, I maintained strict HIPAA compliance while fostering strong relationships with healthcare provider.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Dr. John Molland
06.2024 - Current
- Greeted patients and visitors, ensuring a welcoming environment and efficient check-in process.
- Managed appointment scheduling to optimize patient flow.
- Assisted in maintaining accurate patient records, enhancing data integrity and confidentiality compliance.
- Answered phone inquiries, providing information on services and guiding patients through procedures.
- Coordinated communication between medical staff and patients to facilitate timely care delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Patient Registration Specialist
MCH Procare Specialty
09.2019 - 06.2024
- Facilitated patient check-in process, ensuring accurate data entry and documentation compliance.
- Collect payments and deductibles.
- Streamlined registration procedures, improving efficiency and reducing wait times for patients.
- Assisted patients in completing necessary forms and verifying insurance information accurately.
- Collaborated with healthcare providers to resolve registration issues and enhance patient experience.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
Front Desk Medical Receptionist
Regional Perinatal Center
06.2013 - 11.2014
- Managed patient scheduling and appointment confirmations, ensuring efficient clinic operation.
- Maintained health records with attention to detail, enhancing data accuracy.
- Coordinated insurance verification processes, improving patient experience and reducing wait times.
- Assisted in training new staff on front desk procedures and electronic systems usage.
- Collect copays and check -in and check-out patients.
Medical Receptionist/CNA
Dr Choumarov George
01.2005 - 03.2012
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers to ensure seamless care delivery.
- Processed patient intake forms and insurance verifications to maintain accurate records.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Took Vitals, and administered vaccines.
Education
Some College (No Degree) -
Odessa College
Odessa, TXHigh School Diploma -
Career Center
Odessa, TXSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Bilingual
- Team player
- Insurance verification
- Multitask
Accomplishments
Highly skilled Medical Receptionist with 20+ years of experience maintaining effective office operations in health care facilities. Skilled in medical administration and customer service. Trained in appointment scheduling, medical records and other administrative tasks to streamline efficiencies.
Certification
CNA- Certifed Nurse Aid
Languages
Spanish
Full Professional
Timeline
Medical Receptionist
Dr. John Molland
06.2024 - Current
Patient Registration Specialist
MCH Procare Specialty
09.2019 - 06.2024
Front Desk Medical Receptionist
Regional Perinatal Center
06.2013 - 11.2014
Medical Receptionist/CNA
Dr Choumarov George
01.2005 - 03.2012
Some College (No Degree) -
Odessa College
High School Diploma -
Career Center
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