Natalia Daza
Washington,DC
Summary
Dynamic hospitality professional with extensive experience in crafting unique and classical cocktails tailored to individual customer preferences. Demonstrates exceptional workflow management skills to ensure seamless operations during peak hours while maintaining a well-organized bar area. Recognized for creating memorable guest experiences and thriving as a reliable team player, adept at adapting to changing needs in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Bartender
Cafe Milano
10.2024 - Current
- Crafted and served diverse cocktails, enhancing customer satisfaction and experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Provided exceptional customer service by actively engaging patrons and addressing their needs promptly.
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server/Bartender
Peacock Café
01.2021 - 01.2023
- Engaged guest with friendly conversation to build loyalty and encourage repeat business
- Used beer, wine and cocktail knowledge to make recommendations
- Listened to guest needs and responded promptly for personalized service
- Demonstrated hospitality and exceeded customer service expectations
- Supported bussers with table cleaning and setup during high volume shifts
- Adhere to state liquor regulations to serve alcohol safely
- Cleaned, organized and replenished supplies to maintain bar appearance
Cashier Team Lead
Taco Bamba
01.2020 - 01.2020
- Greeted and engaged customers, answered question and offered product recommendations to meet needs
- Operated POS systems to process sales transactions, check inventory or execute price adjustments
- Supported cashiers and management by counting and balancing drawers and preparing bank deposits
- Recaptured sales from dissatisfied customers by listening and resolving problems
Catering server
Design cuisine
01.2019 - 01.2019
- Supported smooth banquet flow, manning stations and serving guest
- Anticipated guest needs, refilling drinks and addressing request promptly
- Arranged tables and service for large guest in preparation of events
- Fostered memorable guest experiences with commitment to service and attention to quality
Education
Bachelor of Science - Finance
University of Maryland Global Campus
Hyattsville, MD05-2028
Skills
- Bilingual
- Customer engagement
- High-volume service
- Problem-solving strategies
- Strong multitasking
- Hospitality service expertise
Timeline
Bartender
Cafe Milano
10.2024 - Current
Server/Bartender
Peacock Café
01.2021 - 01.2023
Cashier Team Lead
Taco Bamba
01.2020 - 01.2020
Catering server
Design cuisine
01.2019 - 01.2019
Bachelor of Science - Finance
University of Maryland Global Campus