Natalia DeSouza
Lynn,MA
Overview
22
22
years of professional experience
Work History
Scheduling Coordinator
Right At Home Health Care
Salem
09.2025 - Current
- Coordinated scheduling for caregivers, optimizing client service delivery and staff utilization.
- Managed communication between clients and healthcare personnel, ensuring clarity and satisfaction.
- Developed efficient scheduling systems to enhance operational workflows and reduce conflicts.
- Trained new staff on scheduling protocols and best practices to ensure consistency in operations.
Immigration Paralegal
MacMurray & Associates
Boston, MA
03.2023 - 07.2025
- Managed case files and documentation for immigration petitions and applications.
- Conducted legal research to support case preparation and client inquiries.
- Drafted legal correspondence, including motions, briefs, and affidavits.
- Collaborated with attorneys to streamline processes and enhance case management efficiency.
Staffing Specialist
Monroe Staffing
Chelsea, MA
12.2019 - 01.2023
- Developed and implemented recruitment strategies to attract top talent.
- Streamlined onboarding processes, improving candidate experience and retention rates.
- Conducted comprehensive interviews, assessing candidate qualifications and fit for organizational culture.
- Collaborated with hiring managers to define staffing needs and job requirements effectively.
Store Manager
Mac Donalds
South Boston
01.2004 - 05.2014
- Oversaw daily operations, ensuring compliance with company standards and service excellence.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, driving strategic initiatives for revenue growth.
- Coordinated staff scheduling to maximize labor efficiency during peak hours.
- Conducted regular audits of food safety practices, maintaining high health standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Immigration/ Medical Interpreter Certificate -
Language Connections
Boston, MAGED -
Lare Institute
Chelsea, MA06-2010
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Scheduling
- Documentation and reporting
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Scheduling Coordinator
Right At Home Health Care
09.2025 - Current
Immigration Paralegal
MacMurray & Associates
03.2023 - 07.2025
Staffing Specialist
Monroe Staffing
12.2019 - 01.2023
Store Manager
Mac Donalds
01.2004 - 05.2014
Immigration/ Medical Interpreter Certificate -
Language Connections
GED -
Lare Institute