Natalia Esquivel
Loves Park,IL
Summary
Experienced with quality management practices to maintain and improve standards. Utilizes team leadership and process optimization to drive quality initiatives. Knowledge of problem-solving techniques and critical thinking to enhance operational performance.
Overview
9
9
years of professional experience
Work History
Quality Lead
PCI
Rockford, IL
01.2023 - Current
- Oversaw quality assurance processes, ensuring compliance with industry standards and regulations.
- Developed and implemented quality control procedures to enhance product reliability and performance.
- Trained and mentored team members on best practices in quality management systems.
- Conducted root cause analysis to identify defects and implement corrective actions effectively.
Sales Associate
Soto’s Jewelry
Rockford, IL
09.2020 - 01.2023
- Assisted customers with product selection and provided jewelry care advice.
- Developed knowledge of inventory management and ensured accurate stock levels.
- Built rapport with clients to enhance customer experience and loyalty.
- Processed transactions efficiently using point-of-sale systems.
Team Lead
Marco's Pizza
Rockford, IL
12.2017 - 08.2020
- Supervised daily operations, ensuring quality and efficiency in food preparation and service.
- Trained and mentored team members on operational procedures and customer service standards.
- Implemented inventory management techniques to reduce waste and enhance resource utilization.
- Coordinated team schedules to optimize coverage during peak hours, improving customer satisfaction.
Team Member
Little Caesars
Machesney Park, IL
10.2016 - 09.2017
- Operated kitchen equipment to prepare food items consistently and efficiently.
- Assisted in maintaining cleanliness and organization of workspaces to ensure safety standards.
- Collaborated with team members to expedite food preparation during peak hours, enhancing service speed.
- Followed recipes and portion control guidelines to uphold product quality and minimize waste.
Education
High School Diploma -
Harlem High School
Machesney Park05.2017
Skills
- Quality training
- Failure mode and effects analysis
- Control plan development
- Quality planning
- External auditing
- Document control
Timeline
Quality Lead
PCI
01.2023 - Current
Sales Associate
Soto’s Jewelry
09.2020 - 01.2023
Team Lead
Marco's Pizza
12.2017 - 08.2020
Team Member
Little Caesars
10.2016 - 09.2017
High School Diploma -
Harlem High School