NATALIA FEDOTOVA
Summary
Guest-focused hospitality professional with over four years of experience at Starbucks. Proven ability to deliver excellent customer service, manege operations and resolve guest concerns with professionalism. Reliable, detail-orientated and eager to create positive first impressions in a Marriott front desk environment.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2021 - Current
- Orchestrated smooth shift operations
- Upheld superior customer service standards
- Trained and mentored new team members effectively
- Swiftly resolved customer complaints, improving satisfaction
- Implemented store policies, ensuring compliance and efficiency
Hourly Manager
AMC Theatres
07.2019 - 06.2021
- Delivered exceptional customer service at USAA
- Enhanced member experience through innovative management techniques
- Employed analytical skills for efficient problem-solving
- Boosted financial security for members by identifying and meeting their needs
Shift Supervisor
Sheetz
08.2017 - 07.2019
- Led team to enhance customer service and operational efficiency
- Managed daily operations, improving service quality
- Fostered a culture of meticulous attention to detail
Education
Applied Leadership -
Arizona State University Digital Immersion
12.2025
High School Degree - undefined
Leonardtown High School
Leonardtown, MD06.2017
Skills
- Problem-solving
- Time management
- Leadership
- Communication
- Adaptability
- Teamwork
- Organization
- Customer Service
- Cash handling
- Employee training
- Workplace safety
- Staff management
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
06.2021 - Current
Hourly Manager
AMC Theatres
07.2019 - 06.2021
Shift Supervisor
Sheetz
08.2017 - 07.2019
High School Degree - undefined
Leonardtown High School
Applied Leadership -
Arizona State University Digital Immersion