Natalia Fonseca
Honolulu,HI
Summary
Customer-focused and highly organized professional with experience in resident services, team coordination, and office administration. I take pride in helping people, building positive relationships, listening to concerns, and finding solutions in a welcoming environment. As a military spouse, I have learned to adapt quickly to new environments, connect with people from diverse backgrounds, and stay positive and productive under pressure. My experience includes supporting residents across 1,500 homes and 10+ neighborhoods, resolving concerns, assisting with resident accounts and inspections, and creating opportunities for community engagement. I bring dependable service, strong communication, and attention to detail.
Overview
7
7
years of professional experience
Work History
Resident Service Specialist
Hunt Military Communities (West & South RSS)
Honolulu, HI
11.2025 - Current
- Support resident services for approximately 1,500 homes across 10+ neighborhoods, helping residents navigate community processes and resolve concerns.
- Provide responsive customer service through high-volume phone calls and walk-in requests, listening to resident needs and helping resolve issues professionally.
- Conducted move-in orientations and pre-move-out inspections, documenting property conditions and assessing final charges to ensure accurate resident transitions.
- Follow up on delinquent resident balances and maintain accurate account documentation in accordance with company procedures.
- Process resident documentation and maintain organized records to support timely administrative follow-through and consistent service delivery.
- Planned and hosted monthly resident events to enhance community engagement and improve resident satisfaction and retention.
- Coordinated resident service needs and flagged property-condition or safety concerns for timely follow-up and resolution.
- Create and track maintenance work orders, dispatch technicians, update residents on service status, and document follow-up while escalating urgent, unresolved, or safety-related concerns to the appropriate team.
- Communicate and coordinate with other departments, including Maintenance, COMS , and Leasing, to support smooth resident transitions into and out of homes.
Housekeeping Supervisor
Navy Lodge
Sasebo
04.2025 - 08.2025
- Supervised and trained housekeeping staff to meet cleanliness, service, and safety standards.
- Assigned daily work, conducted room inspections, and followed up on quality concerns to support guest satisfaction.
- Monitored supply needs and coordinated operational requirements with management to ensure seamless housekeeping operations.
- Addressed guest concerns promptly, fostering a professional, service-focused environment that enhanced guest experience.
Housekeeper
Navy Lodge
Sasebo
05.2024 - 04.2025
- Ensured guest rooms and common areas met cleanliness and presentation standards, enhancing guest satisfaction.
- Safeguarded guest privacy and comfort by adapting to dynamic schedules and team needs, fostering a welcoming environment.
- Displayed consistent reliability in all tasks assigned., attention to detail, and consistent customer-focused service.
Bilingual Contact Center Representative
Centris Federal Credit Union
Omaha, NE
08.2021 - 06.2022
- Managed high-volume member calls, processed account transactions and loan payments, and addressed service inquiries to enhance member satisfaction.
- Clarified banking products and digital tools, ensuring accurate information and maintaining professional communication to support member understanding.
- Addressed member concerns promptly with professionalism and care.
Bilingual Teller
Centris Federal Credit Union
Omaha, NE
01.2021 - 08.2021
- Executed member transactions, including deposits and withdrawals, ensuring accuracy and efficiency.
- Facilitated member service and promoted financial product awareness while adhering to established procedures.
- Processed member deposits, withdrawals, and payments with accuracy at branch counters.
- Balanced cash drawers and resolved teller discrepancies using credit union procedures.
- Verified member identity before completing secure account transactions and service requests.
Cashier Team Lead
Academy Sports + Outdoors
Dallas, TX
01.2020 - 12.2020
- Coordinated register operations and managed team schedules to ensure efficient opening and closing procedures.
- Mentored team members to enhance customer satisfaction and maintain store readiness.
- Supervised front-end cashiers during Academy Sports + Outdoors store operations.
- Trained cashiers on POS transactions, returns, exchanges, and gift card handling.
- Balanced cash drawers and prepared register deposits following company procedures.
Education
High School Diploma -
Community High School
Nevada, TXSkills
- Move-in orientations
- Resident relations
- Resident documentation
- Account documentation
- Property condition
- Community engagement
- Facility Management Coordination
- Cross-department communication
- Team Collaboration Techniques
- Systems: Yardi, Sarge, Rent Café, Workday, DocuSign, Salesforce, Microsoft Office, and Teams
- Bilingual: English and Spanish
Timeline
Resident Service Specialist
Hunt Military Communities (West & South RSS)
11.2025 - Current
Housekeeping Supervisor
Navy Lodge
04.2025 - 08.2025
Housekeeper
Navy Lodge
05.2024 - 04.2025
Bilingual Contact Center Representative
Centris Federal Credit Union
08.2021 - 06.2022
Bilingual Teller
Centris Federal Credit Union
01.2021 - 08.2021
Cashier Team Lead
Academy Sports + Outdoors
01.2020 - 12.2020
High School Diploma -
Community High School