Natalia Gonzalez
Davenport,FL
Summary
Passionate and hard-working college sophomore seeking a full-time role that accommodates class schedule. Eager to contribute strong communication and interpersonal skills, as well as dedication to providing exceptional customer service. Deep appreciation for sports and recreational events, believing in their ability to unite people and bring balance to lives. Actively participated in Dance, Sideline Cheer, and Competitive Cheer, taking on leadership roles as Cheer Captain and Assistant Coach during junior and senior years. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Athletic Facilitator
Penn State Altoona Athletics Department
08.2023 - 05.2024
- Served as a multi-functional front desk attendant, student supervisor of weight room and cardio loft, and score keeper and videographer for sporting events.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Southern Hills Farm
08.2021 - 12.2022
- Ensured high customer satisfaction as a representative of Southern Hills Farm and the Hill Family by effectively conveying product/service details, answering queries, and resolving any concerns
- I have overseen machinery operations, ticket, and product sales
- I have also been involved with cropping and harvesting plants and vegetation
- Skilled in coordinating and overseeing events ranging from intimate to grand
- Delivered exceptional customer service by leveraging my bilingual proficiency.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Arts - Health Services Administration
The Pennsylvania State University
Altoona, PA05.2027
Skills
- Fully bilingual
- Group Dynamics
- Teamwork and Collaboration
- Relationship Building
- Decision-Making
- Problem-Solving
- Effective communicator
- Effective listener
References
References are available upon request.
Timeline
Athletic Facilitator
Penn State Altoona Athletics Department
08.2023 - 05.2024
Customer Service Representative
Southern Hills Farm
08.2021 - 12.2022
Bachelor of Arts - Health Services Administration
The Pennsylvania State University
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