Natalia Gorlo
Mount Prospect,IL
Summary
Committed professional with strong problem-solving and communication skills. Experienced in providing exceptional customer assistance and maintaining safety standards to enhance customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Paint Department Associate
Home Depot
Mount Prospect, IL
09.2025 - Current
- Operated paint mixing equipment to ensure accurate color matching for customer orders.
- Assisted customers in selecting appropriate paint products based on project requirements.
- Maintained inventory levels of paint supplies, ensuring availability and organization on shelves.
- Conducted regular quality checks on paint products to uphold store standards and customer satisfaction.
- Collaborated with team members to streamline workflow during peak sales periods, enhancing service efficiency.
- Coordinated with management to develop promotional displays, boosting visibility of featured paint products.
- Demonstrated strong problem-solving skills when faced with challenges like equipment malfunctions or supply shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cashier
TJX Companies
Mount Prospect, IL
09.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Trained new cashiers on operational protocols and customer service best practices.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Home Depot
Mount Prospect, IL
03.2025 - 09.2025
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Lifeguard
Des Plaines Park District
Des Plaines, IL
05.2023 - 08.2023
- Monitored pool area for safety, ensuring compliance with health regulations.
- Responded promptly to emergencies, performing first aid and CPR as needed.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Supervised aquatic activities, maintaining order and providing assistance to guests.
- Enforced facility rules, promoting a safe and enjoyable environment for patrons.
Craft Maker
Micheal Hriso
12.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Only a temporary job since it was busier during those months.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
John Hersey High School
Arlington Heights, IL05.2025
Skills
- Creativity and innovation
- Safety protocol adherence
- Store maintenance
- Cash handling experience
- Friendly and helpful
- Problem-solving
- Time management
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Adaptable, reliable and flexible
- Team cooperation
- Organizational skills
Certification
- Food Handler Essentials Course Training - April 3, 2026 (valid for 3 years)
Languages
Polish
Native or Bilingual
Timeline
Paint Department Associate
Home Depot
09.2025 - Current
Cashier
Home Depot
03.2025 - 09.2025
Cashier
TJX Companies
09.2023 - Current
Lifeguard
Des Plaines Park District
05.2023 - 08.2023
Craft Maker
Micheal Hriso
12.2022 - 01.2023
High School Diploma -
John Hersey High School