Natalia Gutierrez
Richland,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapts at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Sales Associate
JCPenney
Kennewick, WA
10.2023 - Current
- Engaged with customers to build relationships and encourage repeat business.
- Assisted customers in product selection and provided exceptional service.
- Processed transactions accurately using point-of-sale systems.
- Maintained sales floor organization and ensured merchandise was stocked properly.
- Collaborated with team members to create attractive product displays.
- Monitored inventory levels and participated in stock replenishment activities.
Prescription Department Specialist
Ideal Option
12.2019 - 04.2022
- Proactively monitoring progress of locked and co-signed charts throughout the day; and call-in or E-fax confirmed prescriptions to pharmacies
- Verified accuracy of prescriptions and ensured timely receipt by patients
- Called in prescriptions to local pharmacies for patients and documented in patient chart
- Utilized and comprehends eClinicalWorks such as: telephone encounters, chart notes, and provider directives
- Monitors and tracks established patient prescription authorizations
- Ensures payment of prescriptions by verifying insurance coverage and prescription formularies
- Submits prior authorizations to insurance companies via phone, fax and electronic systems
- Answer incoming calls and address patients concerns and/or questions regarding their authorization process
- Collaborated with insurance companies, pharmacies, and providers to facilitate prescription authorizations
Optician Apprentice
Tri-Cities Community Health
03.2017 - 07.2019
- Provide patient care to all patients that will come see our doctor
- Collect vital signs, visual acuities, and other special testing for the doctor visit before and during exams when needed
- Measured pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglasses orders
- Maintained patient information in accordance with stated preferences and HIPAA guidelines to ensure privacy and compliance
- Rearranged frame displays to showcase latest styles to reflect current options and newer styles
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories
- Marketed products to customers during consultations, including contact lenses, spectacles, sunglasses and accessories
- Corrected problems with frames through repair and adjustment techniques
- Assisted clients in choosing frames that complemented their facial features meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments
- Coordinated and organized patient appointments for optimal scheduling, answer patients calls, and translate for doctor or patients when needed
Education
Cosmetology -
Paul Mitchell
Richland, WA 12.2021 - 02.2023
High School Diploma -
Kamiakin High School
Kennewick, WASkills
- Customer Engagement
- Inventory Management
- Support Services
- Strong Problem Solver
- Bilingual in Spanish
- Motivated
- Professional and Mature
- Customer engagement
Timeline
Sales Associate
JCPenney
10.2023 - Current
Cosmetology -
Paul Mitchell
12.2021 - 02.2023
Prescription Department Specialist
Ideal Option
12.2019 - 04.2022
Optician Apprentice
Tri-Cities Community Health
03.2017 - 07.2019
High School Diploma -
Kamiakin High School