Natalia Hardin
Goldsboro,NC
Summary
Enthusiastic and customer-focused professional with 3+ years of experience building relationships, delivering exceptional customer service, and supporting daily operations in fast-paced environments. Recognized for strong communication, professionalism, conflict resolution, and the ability to create positive experiences for clients and stakeholders. Proven success managing multiple priorities, maintaining detailed records, coordinating events, and fostering welcoming environments. Eager to leverage sales-minded customer service skills and relationship-building abilities as a Leasing Consultant.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Youth Development Professional Lead
Boys & Girls Club of America
Goldsboro, NC
01.2023 - Current
- Served as a primary point of contact for families, staff, and community members, providing exceptional service and timely communication.
- Built and maintained positive relationships through active listening, professionalism, and personalized support.
- Responded to questions, concerns, and requests while ensuring a positive experience for all participants and stakeholders.
- Utilized conflict-resolution techniques to address concerns effectively and maintain strong customer relationships.
- Coordinated schedules, activities, events, and operational logistics while managing multiple priorities simultaneously.
- Maintained accurate records, reports, attendance documentation, and participant information with a high level of accuracy.
- Assisted with outreach initiatives and community engagement efforts that increased participation and strengthened community relationships.
- Led staff meetings, trainings, and team development activities, promoting collaboration and accountability.
- Demonstrated strong organizational skills while balancing administrative duties and direct client interactions.
- Maintained compliance with safety procedures, organizational policies, and emergency preparedness protocols.
Education
High School Diploma -
Wayne Preparatory Academy
Goldsboro, NCSkills
- Over 3 years of experience serving diverse populations and building strong client relationships
- Skilled at identifying individual needs and providing personalized solutions
- Experienced in handling inquiries, resolving concerns, and maintaining positive customer experiences
- Strong ability to multitask while maintaining attention to detail and accuracy
- Proven leadership experience coordinating teams, events, and daily operations
- Comfortable engaging with prospective clients both in person and over the phone
- Demonstrated ability to work independently and collaboratively to achieve organizational goals
- Customer Service Excellence
- Resident & Client Relations
- Sales & Prospect Engagement
- Appointment Scheduling
- Lead Follow-Up
- Professional Communication
- Conflict Resolution
- Administrative Support
- Data Entry & Record Management
- Event Planning & Coordination
- Time Management
- Team Leadership
- Microsoft Office Suite
- Community Outreach
- Problem Solving
- Organization & Attention to Detail
Certification
CPR Certified
Timeline
Youth Development Professional Lead
Boys & Girls Club of America
01.2023 - Current
High School Diploma -
Wayne Preparatory Academy
ADDITIONAL QUALIFICATIONS
- Strong telephone etiquette and interpersonal communication skills
- Ability to build rapport quickly and establish trust with prospective clients
- Professional appearance and demeanor
- Adaptable and solution-oriented mindset
- Skilled at working in fast-paced, customer-facing environments
- Ability to learn property management software and leasing systems quickly
- Available to work flexible schedules, including weekends and holidays