Natalia Holder-De Bique
Newark
Summary
Compassionate Counseling for Mental Health and Wellness graduate student at NYU specializing in client-centered care and advocacy. Experienced in client intakes and maintaining confidential records while supporting individuals through complex challenges. Focused on fostering trust and meaningful therapeutic relationships, with a commitment to developing clinical skills in community-based mental health settings.
Overview
9
9
years of professional experience
Work History
Lead ESOL Program Coordinator / Site Manager
Community Impact at Columbia University
New York
11.2022 - Current
- Lead and manage a community-based education program supporting diverse adult learners
- Collaborated with community partners to enhance programming and expand resources for underserved populations, increasing access for diverse learners
- Conduct participant intake assessments and maintain records, ensuring accurate tracking of progress and engagement
- Foster supportive, inclusive environment that enhances confidence, communication, and personal growth
- Trained and supervised educators, enhancing effective communication, cultural sensitivity, and participant-centered engagement
- Address participant concerns with empathy and professionalism, supporting a positive and respectful learning space
Mitigation Specialist Intern
The Osborne Association
New York
06.2023 - 08.2023
- Conducted client intake interviews, building rapport and gathering psychosocial information to inform individualized case planning
- Collaborated with interdisciplinary teams to support clients involved in the legal system, many facing complex mental health and social challenges
- Maintained accurate, detailed, and confidential client records in compliance with privacy and ethical standards
- Researched client histories and environmental factors to enhance understanding of each individual’s circumstances
- Prepared case summaries and reports to bolster advocacy efforts and guide decision-making
- Demonstrated empathy and professionalism while working with vulnerable and underserved populations
Customer Service Representative
Atlas Search – Teachers Retirement System
New York
09.2019 - 11.2022
- Built rapport with clients while managing high-volume, sensitive inquiries, ensuring professionalism and care
- Supported clients during stressful situations, offering reassurance and clear guidance to alleviate concerns
- Assisted individuals in navigating complex systems, showcasing patience, clarity, and effective problem-solving
- Maintained detailed and confidential client records, ensuring accuracy and compliance
Customer Service Representative Lead
FedEx Corporation
New York
09.2017 - 11.2018
- Supervised team operations, ensuring delivery of high-quality, client-centered service
- Trained team members in effective communication, thorough documentation, and conflict resolution strategies
- Managed escalated concerns, demonstrating professionalism, empathy, and effective problem-solving skills
Education
Master of Arts - Counseling for Mental Health and Wellness
New York University
03-2026
Bachelor of Science - Human Rights
Columbia University
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Skills
- Client Intake & Assessment
- Case management
- Crisis Intervention
- Trauma-Informed Approach
- Cultural Competency
- Confidentiality
- Active Listening
- Interpersonal Communication
- Rapport Building
- Team Collaboration
- Emotional Support
Clinical Interests
- Anxiety & Depression
- Stress & Life Transitions
- Trauma-Informed Care
- Underserved & Diverse Populations
- Emotional Regulation
- Community Mental Health
Timeline
Mitigation Specialist Intern
The Osborne Association
06.2023 - 08.2023
Lead ESOL Program Coordinator / Site Manager
Community Impact at Columbia University
11.2022 - Current
Customer Service Representative
Atlas Search – Teachers Retirement System
09.2019 - 11.2022
Customer Service Representative Lead
FedEx Corporation
09.2017 - 11.2018
Master of Arts - Counseling for Mental Health and Wellness
New York University
Bachelor of Science - Human Rights
Columbia University
Bachelor of Science - Criminal Justice
Southern New Hampshire University