NATALIA KAUFMAN
San Diego,United States
Summary
Knowledgeable and dedicated hospitality expert with an academic background in communication. Exceptional team player with an outgoing and positive demeanor. Results-oriented professional with exemplary passion for developing relationships, content creation, and creative marketing.
Overview
8
8
years of professional experience
Work History
Hospitality Specialist
The Nolen Rooftop
01.2023 - Current
- Manages dining and service flow for guests at high-end restaurant bar.
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addresses customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provides attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Social Media & Brand Marketing Intern
FanFlex LLC.
01.2022 - 05.2022
- Created, managed, and developed social media content calendars and strategies on Hootsuite to optimize monthly client KPIs.
- Assisted in managing relationships with external partners, including vendors, influencers, and media contacts.
- Optimized user-generated content that drove conversions to customers by curating designs via Adobe Creative Cloud and Canva.
- Evaluated the effectiveness of email marketing and SMS campaigns through open rate analysis and A/B testing.
Program Aide
Adobe Bluffs Elementary Extended Student Services
01.2016 - 08.2020
- Assisted in the development of individualized education plans, ensuring a tailored approach for each student''s needs
- Generated the development of project planning, ensuring adherence to Poway Unified School District's guidelines and expectations.
- Organized extracurricular activities and field trips, broadening students' exposure to real-world experiences and applications of classroom learnings.
Education
Bachelor of Arts - Communications, Entertainment & Tourism
California State University, Fullerton
Fullerton, CA05.2022
Skills
- Native Spanish speaker
- Excellent written and oral communication skills
- Interpersonal communications
- Client relations
- Multitasking and organization
- Attention to detail
Timeline
Hospitality Specialist
The Nolen Rooftop
01.2023 - Current
Social Media & Brand Marketing Intern
FanFlex LLC.
01.2022 - 05.2022
Program Aide
Adobe Bluffs Elementary Extended Student Services
01.2016 - 08.2020
Bachelor of Arts - Communications, Entertainment & Tourism
California State University, Fullerton
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