Natalia Lopez

• Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
• Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
• Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
• Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Coach and motivate store team to deliver legendary employee and customer experience while achieving shareholder value through sales management.

Oversight store operations, business development and supervision of personnel.

Proactively reach out to customers to deepen relationships through needs-based conversations.

Assume Store Manager responsibilities when warranted, up to and including business development.

Assist Store Manager with effective scheduling and managing paid time off.

Recruit, interview, train, orient and evaluate employees in accordance with HR guidelines.

Coach teller team on financial transactions, customer experience, effective referral opportunities.

Engage customers, asses needs, respond by providing service or guidance.

Monitor work flow, prioritize tasks and delegate duties and responsibilities .

Manage team requiring workforce decisions on acceptable levels of risk.

Lead by example and coach Teller team on achieving individual performance metrics.

Supervise, train, evaluate, and mentor Bank Teller staff.

Complete opening and closing procedures of Bank.

Lead all activities related to the teller line from operations to sales and servicing; including teller coaching and performing effective lobby leadership.

Lead team in completing day-to-day processes/transactions/activities, involving multiple steps and systems.

responsible for vault management, including auditing reporting and balancing of the store currency and transactions. Manage store currency levels, track currency shipments and deliveries.

Provide legendary customer service while processing customer transactions face to face for a variety of routine to more complex financial transactions.

Conduct needs-based conversations and offer financial solutions to meet customer needs.

Make quality referrals to appropriate partners.

Responsible for meeting individual performance goals.

Resolve customer issue independently, escalating more difficult issues to management.

Balance ATM's and Teller Cash dispensers as necessary.