Natalia Luna
Mesa,AZ
Summary
Accomplished Surgery Scheduler with expertise from USPI, adept at optimizing schedules and enhancing operational efficiency. Proven track record in managing electronic health records and coordinating with medical staff. Bilingual communicator with exceptional organization skills, ensuring seamless patient experiences.
Overview
5
5
years of professional experience
Work History
Surgery Scheduler
USPI- United Surgical Partners International
Gilbert, AZ
02.2022 - Current
- Scheduled surgical procedures, ensuring optimal use of operating rooms and resources.
- Coordinated with medical staff to confirm patient appointments and necessary documentation.
- Maintained accurate patient records in electronic health record (EHR) systems for streamlined access.
- Assisted in resolving scheduling conflicts, enhancing operational efficiency within the department.
- Monitored and updated schedules in real-time to accommodate last-minute changes or emergencies.
- Collaborated with insurance providers to verify coverage and obtain pre-authorization for procedures.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Worked with any needed vendors for upcoming procedures to ensure implants and equipment were properly requested.
Receptionist/Surgery Scheduler
OrthoArizona
Gilbert, AZ
11.2020 - 10.2021
- Managed multi-line phone system, ensuring efficient call routing and timely responses.
- Scheduled patient appointments, optimizing calendar for maximum efficiency and reduced wait times.
- Maintained accurate patient records using electronic health record systems to enhance data integrity.
- Assisted with insurance verification processes, improving patient check-in accuracy and workflow speed.
Education
Associate of Science -
Le Cordon Bleu
Scottsdale, AZ09.2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Scheduling
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Surgery Scheduler
USPI- United Surgical Partners International
02.2022 - Current
Receptionist/Surgery Scheduler
OrthoArizona
11.2020 - 10.2021
Associate of Science -
Le Cordon Bleu