WILLIAM LO
St. Paul,MN
Summary
Healthcare care coordination professional with hands-on experience in surgical scheduling, EMR documentation, and patient education. Maintains accurate chart preparation and manages timely prior authorization follow-up to support procedure readiness. Drives efficient daily operations through direct communication with patients, insurers, and clinical staff.
Overview
16
16
years of professional experience
Work History
Surgery Scheduler
Colon and Rectal Surgery Associates
06.2024 - Current
- Scheduled colonoscopies, colorectal surgeries, and related procedures while keeping patient flow organized and on track.
- Verified all medical documentation, referrals, and pre‑procedure requirements, ensuring charts were complete and ready for surgical review.
- Coordinated insurance submissions and tracked prior authorizations for surgeries, diagnostics, and specialist referrals to ensure timely patient care.
- Communicated with insurance companies to resolve authorization issues, clarify coverage, and prevent delays in patient care.
- Provided patients with clear, easy‑to‑understand instructions for procedure prep, recovery expectations, and follow‑up care.
- Facilitated pre‑operative and post‑operative appointments, enhancing continuity of care for colon and rectal surgery patients.
- Managed referral scheduling to ensure timely specialist consultations, imaging, and follow‑up visits.
- Collaborated with surgeons, nurses, and clinical staff to confirm documentation and resolve scheduling conflicts, ensuring seamless daily clinic operations.
Care Coordinator
Minnesota Urology
09.2020 - 06.2024
- Demonstrated expertise in surgery scheduling for Dr. Knoedler and Dr. Gaertner, optimizing patient flow and ensuring timely procedures.
- Ensure accurate and timely communication with patients about surgery appointments, including pre-operative instructions and post-operative care guidelines.
- Coordinate with insurance companies to obtain pre-authorization for surgical procedures, ensuring a smooth insurance approval process for patients.
- Collaborate with surgeons, physician assistants, and nurses to gather necessary surgical information and documentation for the insurance pre-authorization process.
- Collaborate with surgeons, physician assistants, and nurses to gather necessary surgical information and documentation for the insurance pre-authorization process.
- Utilized Athena navigation system to streamline administrative processes and enhance patient experience.
- Maintain accurate and up-to-date records of surgery schedules, including patient contact information, procedure details, and any necessary follow-up appointments.
- Facilitated collaboration among team members to enhance efficiency and resolve questions promptly.
Representative/ Phlebotomist/customer service
ExamOne Quest Diagnostic
03.2020 - 09.2020
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.
- Prepare blood-collecting equipment, draw blood, and safely store and transport samples.
- Executed infection-control and safety procedures to maintain high standards in phlebotomy practices.
- Resolved client inquiries and concerns, ensuring a positive experience and trust in services.
- Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.
- Managed data using Microsoft software to enhance information accuracy and accessibility.
- Conducted EKG tests to identify potential cardiac issues.
- Appointment Scheduling
Quality inspector
Wrico Stamping Company
05.2010 - 10.2015
- Collaborate with production team to identify and address quality issues in real-time, ensuring compliance with customer requirements
- Monitored operations to ensure compliance with production standards, enhancing overall quality assurance
- Conducted audits of production processes to pinpoint improvement areas, delivering actionable recommendations to management
- Identified and proposed enhancements to quality inspection processes and procedures, aiming to optimize accuracy and streamline operations
- Utilized caliper, height gauge, faro arm, and coordinate measuring machine to accurately measure specifications and tolerances outlined in blueprints.
- Reviewed and interpreted blueprint specifications to ensure comprehension of project requirements.
Education
Phlebotomy Certificate -
Saint Paul College
MinnesotaHigh School Diploma -
Community of Peace Academy
471 Magnolia Ave E, St Paul, MN 55130Skills
- Surgery scheduling
- Care coordination
- Appointment scheduling
- Insurance navigation
- Patient education
- Patient support
- Check-in processes
- Effective communication
- Communication skills
- Team collaboration
- Attention to detail
- Data interpretation
- Data analysis
- Microsoft Office proficiency
- Office organization
- Office administration
- Multitasking skills
- Customer service
Personal Information
Title: Care Coordinator
Timeline
Surgery Scheduler
Colon and Rectal Surgery Associates
06.2024 - Current
Care Coordinator
Minnesota Urology
09.2020 - 06.2024
Representative/ Phlebotomist/customer service
ExamOne Quest Diagnostic
03.2020 - 09.2020
Quality inspector
Wrico Stamping Company
05.2010 - 10.2015
Phlebotomy Certificate -
Saint Paul College
High School Diploma -
Community of Peace Academy