For Professionals

Pick your region

Search Profiles by Job Title

ENGLISH IN

ENGLISH UK

Deutsh

Español

Français (canada)

Français (france)

italiano

polski

português (brasil)

Login

Edit My Profile

Sign Out

My Account

Skills

Location

School

Company

Name

Search By

Contact Us

Terms of Use

Blog

Accessibility

Privacy Policy

Fraud Awareness

Cookie Policy

About Us

Sitemap

Do Not Sell or Share My Personal Information

All Regions

Bold.pro

Facebook

Instagram

Youtube

Pinterest

What is a Bold Profile?

Job Title

How to Search by

For Employers

Network Operations Intern

Photo

Contact

Overview

Professional Experience

Education and Training

Certifications

Timeline

Tell them why you're reaching out:

I am contacting you because * :

I am contacting you to:

Edit basic information displayed on your Profile

Contact Info

Don't wait! With a free professional profile on Bold.pro you can:

Check your email for submission confirmation and future notifications.

The person you’re trying to reach has disabled the Contact Request option

Contact request cannot be submitted

Success!

Your request is on the way!

Cast a wider net to find even more talent for your team. Start by exploring these profiles.

Cast a wider net to find even more talent for your team. Explore more profiles to find your next great hire.

Cast a wider net and connect with like-minded professionals. Start by exploring these profiles.

Cast a wider net and connect with like-minded professionals. Explore more profiles to grow your network.

You might have mistyped the address or the page has moved.

If you got there from another site, we'd appreciate if you

The Bold Profile you're looking for is no longer available.

We've integrated with our largest Resume Building website, MyPerfectResume, to help you build a professional Bold Profile. Once finished, your Profile will appear on Bold.pro.

You will be redirected from Bold.pro to MyPerfectResume

Associate Principal Engineer

Use our expert recommendations below to get started.

Tell us about your accomplishments

Add anything else you want to know.

Additional information

What are your affiliations?

Select time slots on the calendar below

When are you available to work?

Fill out this section or it will be deleted

This section can't be empty

What skills would you like to highlight?

Showcase your certifications.

What certifications do you have?

Tell us about your {sectionName}

What interests do you have?

What languages do you know?

Focus on your years of experience or amount of courses you have completed.

Showcase your career overview

Highlight your full skillset on your Bold Profile

Show your skills

What software skills do you have?

Briefly tell us about your background

Share your contact information with {name}

See my work availability

Availability

Available

University Overview

Job overview

Hi, I’m

Not Available

If you plan to reach out about a job, feel free to let me know so I don't miss your message.

Bold Profiles Footer Logo

Bold Profiles

By filling out this form, you consent to being contacted and agree to our

Desired Job Title

Work Preference

WORK PREFERENCE

Job Search Status

Location Preference

Important To Me

Work Location

Work Type

A detail-oriented professional with a strong analytical mindset, primarily responsible for managing, analyzing and leveraging data to drive standardized business processes and high level operational strategies. Drove API enabled B2B projects, enterprise initiatives and led workshop sessions related to process enhancements and IT business requirements. Delivered end-to-end data-driven solution through translating complex data into actionable insights, building KPI based reports and storytelling presentations. With my proficiency in ITIL, Operations & Data management, I’ve streamlined processes and improved decision-making strategies. - Act as an interface between business partners, technology, and support team. - Apply critical thinking and data driven insights to identify process gaps and silos, ensure further investigations and quick fix in place.fostering collaboration and stakeholder engagement. - Plan and develop case scenarios for End to End, UATs & ORTs ensuring reliability and acceptance. - Active participation in data mapping documentation, Process flow design reviews, stand up calls and all possible solutioning for the completion of the project aligned to sprint cycle framework. - Provide continuous improvement that enables high quality data standards and redefine the scope of automation and adjustments. - Fostering collaboration and stakeholder engagement to change ideas and strategies for business initiatives & requirements - Built comprehensive reporting on standardized KPIs to satisfy the business needs and requirements ensuring post data integrity are in place. - Built rigorous complex Audit checks Identifying data quality issues and Data deviation which helps to highlight areas of improvements. - Developed analytical reports on Power BI desktop on ad hoc basis to form insights for external stakeholders to maintain accuracy and up to date details. - Analyze and document technical specifications, operational procedure and user guides, Data dictionary, Release Notes etc for cross functional teams.

Detail-oriented IT professional with 2+ years in international voice and blended chat support, specializing in ServiceNow ITSM/ITOM operations and Azure Cloud environments. Skilled in ServiceNow scripting, ITSM module configuration, and multi-module implementations across ITOM, CSM, HRSD, and GRC. Focused on delivering high-quality support while adapting communication to diverse customer needs. Actively pursuing CSA and CAD certifications.

A Qualified IT Professional with 13 years of experience including 9+ years of experience as a Service-Now lead developer, administrator. Direct hands-on experience on most of the ServiceNow ITOM and ITSM modules including Discovery, CMDB, Service Mapping, Change Management, Incident management and service Portal to name a few. Experience with the various ServiceNow versions (Dublin, Eureka, Fuji, Geneva, Helsinki, Jakarta and Kingston, London, Madrid, New York, Orlando, Paris and Quebec). Experience with implementing solutions on ServiceNow platform across various modules - ITSM, CMDB, HR, Asset, Demand & Resource and custom applications. Developed solutions using JavaScript, Web Services, SOAP, and other web technologies to integrate ServiceNow with internal/ external systems and tools. Development experience adhering with SDLC processes like Waterfall, Agile, Test-Driven Development. Hands on experience developing Content Management System (CMS) in ServiceNow. Utilize the ServiceNow Portfolio Project Management (PPM) module to manage all service transitions to production and ensure ongoing operations Experienced in HR Case Management, HR Tasks and creating record producers. Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping. Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns. Extensive experience on Implementation, Customization and Maintenance of CSM modules such as Management, Incident, Problem, Knowledge Management and Customer Service Catalog in ServiceNow. Implemented the OOB process with the client-based configuration in the process for the idea, demand, and projects. Worked on Project portfolio suite (PPS) modules like Demand, Release, Project and Test. Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting, ebonding, and third party software integrations Experience in migration and integration of knowledge from CA service desk, BMC remedy into ServiceNow. Experienced with the configuration, implementation, and maintenance of the ServiceNow SAM. Experience with utilizing GRC tools to automate information security processes and reporting.

ServiceNow professional with 10+ years of hands-on experience designing, developing, and supporting enterprise ServiceNow platforms across ITSM, ITOM, ITAM, HRSD, CSM, and CMDB. Strong background in JavaScript development, Flow Designer, integrations, and CMDB governance, with proven ability to build scalable, maintainable solutions aligned with CSDM best practices. Experienced in working closely with business and technical teams to improve automation, reduce manual effort, and maintain a stable, secure, and well-governed ServiceNow environment.

Jose Sepulveda

Overview

Work History

Network Operations Intern

Network Support Engineer

Integration Technician

Education

Bachelor of Science - Network Engineering And Secuirty

Skills

Certification

Timeline

Network Operations Intern

Network Support Engineer

Integration Technician

Bachelor of Science - Network Engineering And Secuirty

Similar Profiles

Shreosee PalShreosee Pal

AMISHA SINGHAMISHA SINGH

UZMA AliUZMA Ali

Alix AnjumAlix Anjum