Natalia Mejia
Tobyhanna,PA
Summary
Experienced and results-driven retail and hospitality manager with over 15 years of experience leading teams to achieve exceptional sales and customer service goals. Proven track record in managing store operations, driving business growth, and enhancing customer satisfaction. Strong leadership skills, with a focus on team development and operational efficiency.
Overview
17
17
years of professional experience
Work History
Housekeeping Manager
Camelback Resort
12.2023 - Current
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
Front Desk Manager
Camelback Resort
02.2022 - 12.2023
- Currently overseeing housekeeping operations, ensuring high standards of cleanliness and guest satisfaction
- Managed front desk operations, leading a team to provide outstanding guest services
- Developed training programs to enhance staff performance and guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Store Manager
Finishline
01.2020 - 01.2022
- Led store operations, driving sales growth and ensuring exceptional customer experiences
- Managed inventory, sales strategies, and staff training to meet and exceed targets
- Developed and implemented store-specific marketing initiatives to increase foot traffic and sales.
Store Manager
DTLR
01.2018 - 01.2020
- Directed all aspects of store management, including staff supervision, inventory control, and financial management
- Fostered a team environment focused on customer service excellence and achievement of sales goals
- Coordinated promotional events to enhance brand awareness and customer engagement.
Store Manager
Finishline
01.2008 - 01.2018
- Progressed from Sales Associate to Assistant Manager and then to Store Manager
- Played a key role in the store's success by implementing effective sales strategies and leading a high-performing team
- Managed daily operations, including staff scheduling, inventory management, and sales reporting.
Education
Associate's Degree in Business Administration -
Westchester Community College
Valhalla, NY01.2012
Skills
- Retail Management
- Team Leadership & Development
- Customer Service Excellence
- Inventory Management
- Sales Strategy Development
- Operational Efficiency
- Staff Training & Development
- Hospitality Management
- Guest Satisfaction Enhancement
Accomplishments
- Sales Dollar Club Award (2014), Recognized for outstanding sales performance as a Store Manager, contributing to significant revenue growth.
- One Customer Award (2016), Honored for exceptional customer service, demonstrating a commitment to enhancing customer satisfaction.
References
Available upon request
Languages
Spanish
Timeline
Housekeeping Manager
Camelback Resort
12.2023 - Current
Front Desk Manager
Camelback Resort
02.2022 - 12.2023
Store Manager
Finishline
01.2020 - 01.2022
Store Manager
DTLR
01.2018 - 01.2020
Store Manager
Finishline
01.2008 - 01.2018
Associate's Degree in Business Administration -
Westchester Community College
Similar Profiles
Paulo BiniPaulo Bini
Senior IT Specialist at Camelback ResortSenior IT Specialist at Camelback Resort
Hailey FarberHailey Farber
Lifeguard at Camelback ResortLifeguard at Camelback Resort
NASIAH YOUMANNASIAH YOUMAN
Lifeguard at Camelback ResortLifeguard at Camelback Resort