Rosita Melendez
Tampa,FL
Summary
Diligent Desired Position with proven background in leading housekeeping teams to maintain high standards of cleanliness and organization. Successfully implemented efficient cleaning protocols and staff training programs. Demonstrated expertise in team management and quality control.
Experienced with managing housekeeping teams in hospitality setting, ensuring optimal cleanliness and guest satisfaction. Utilizes effective training programs and quality checks to maintain high standards. Track record of enhancing operational efficiency and team collaboration.
Overview
8
8
years of professional experience
Work History
Housekeeping Manager
Courtyard by Marriott Tampa/Brandon
09.2021 - Current
- Created departmental work schedule
- Collaborated with all departments to ensure maximum guest satisfaction
- Managed complaints and concerns of both guests and employees
- Recruited and interviewed potential employees
Housekeeping Supervisor
Courtyard by Marriott Tampa/Brandon
03.2017 - 09.2021
- Inspected guest rooms and public areas to ensure standard cleanliness
- Supervised team of housekeepers - including developing training programs
- Ordered supplies as needed
Front Desk Associate
Courtyard by Marriott Tampa/Brandon
03.2017 - 09.2021
- Cross trained on front desk programs
- Handled multi-line switchboard
- Registered guests in and out of hotel
Education
High School Diploma -
Bloomingdale High School
Skills
- Customer Service
- Retail Sales
- Residential Cleaning
- Microsoft Office
- FOSSE
- Microsoft PowerPoint
- Prioritization
- Scheduling
Personal Information
Authorized To Work: U.S. for any employer
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Manager
Courtyard by Marriott Tampa/Brandon
09.2021 - Current
Housekeeping Supervisor
Courtyard by Marriott Tampa/Brandon
03.2017 - 09.2021
Front Desk Associate
Courtyard by Marriott Tampa/Brandon
03.2017 - 09.2021
High School Diploma -
Bloomingdale High School
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