Dairon Villavicencio

Housekeeping Manager

ARIA Resort & Casino - MGM Resorts International

2023.01 - Current

Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
Managed team productivity and workflow to exceed quality standards.
Trained and mentored all new personnel to maximize quality of service and performance.
Managed staff of Number housekeepers.
Evaluated employee performance and developed improvement plans.
Communicated repair needs to maintenance staff.
Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Completed schedules, shift reports, and other business documentation.
Worked with front desk to respond promptly to all guest requests.
Promoted safety by demonstrating proper operation and training staff on power equipment tools.
Conducted regular room inspections to verify compliance with housekeeping standards.
Trained and mentored new staff on cleaning and safety protocols.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

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