Dairon Villavicencio
Las Vegas,Nevada
Summary
Accomplished Housekeeping Manager at ARIA Resort & Casino - MGM Resorts International, I elevated guest satisfaction and streamlined operations. Expert in budget administration and fostering team collaboration, I significantly reduced staff turnover and improved cleanliness scores. Skilled in both customer relationship management and advanced cleaning techniques, my leadership ensured top-notch service and operational efficiency.
Overview
2
2
years of professional experience
Work History
Housekeeping Manager
ARIA Resort & Casino - MGM Resorts International
01.2023 - Current
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Implemented a preventative maintenance program for guest rooms that resulted in fewer service requests from guests during their stays.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed staff of Number housekeepers.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Education
Computer Technician -
Mártires De Girón
Havana Cuba 07.2009
Skills
- Window Cleaning
- Dusting furniture
- Cleaning practices
- Budget Administration
- Department coordination
- Expense Tracking
- Customer Relationship Management
- Vacuuming and sweeping
- Customer service-focused
- Employee evaluations
- Document Control
- Health and safety compliance
- Cleaning bathrooms
- Cleaning and sanitation
- Training and mentoring
- Scheduling and Planning
- Work Prioritization
- Staff evaluations
- Guest Relations
- Supervisory skills
- Ordering cleaning supplies
- Customer Service
- Cleaning techniques
- Staff Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Manager
ARIA Resort & Casino - MGM Resorts International
01.2023 - Current
Computer Technician -
Mártires De Girón
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