PAMELA RAMOS
Henderson,NV
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lounge Server
ARIA Resort & Casino - MGM Resorts International
Las Vegas, NV
10.2024 - Current
- Took orders efficiently while offering recommendations to enhance guest experience.
- Managed multiple tables simultaneously while maintaining high-quality service.
- Processed payments using POS system quickly and accurately.
- Implemented upselling techniques to maximize revenue.
- Ensured compliance with all legal requirements regarding alcohol service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
COCKTAIL SERVER
The D
Las Vegas, Nevada
03.2024 - 11.2024
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
COCKTAIL WAITRESS
Sunset Station
Las Vegas, Nevada
09.2014 - 12.2023
- Ensured that all drinks were prepared according to standard recipes.
- Checked identification of patrons when appropriate before serving alcohol beverages.
- Provided excellent customer service by anticipating guest needs and responding quickly to requests.
- Trained new employees to perform duties.
COCKTAIL SERVER
Boulder Station
Las Vegas, Nevada
08.2012 - 02.2014
- Created rapport with new and returning patrons to foster guest satisfaction.
- Adhered to all company policies regarding responsible alcohol service practices.
- Served cocktails, beverages, and selected dishes promptly and accurately.
Education
High School Diploma -
San Alberto Magno Academy
Philippines03-2007
Skills
- POS System Proficiency
- Customer-Focused Drink Service
- Cash Management Proficiency
- Clear Verbal Communication
- Proficient in Multitasking
- Product Upselling
- Exceptional customer service
- Precision in Order Fulfillment
Certification
- Alcohol Awareness Card
- Food Handler Card
- Sheriff’s Card
Languages
English
Professional
Tagalog
Professional
Timeline
Lounge Server
ARIA Resort & Casino - MGM Resorts International
10.2024 - Current
COCKTAIL SERVER
The D
03.2024 - 11.2024
COCKTAIL WAITRESS
Sunset Station
09.2014 - 12.2023
COCKTAIL SERVER
Boulder Station
08.2012 - 02.2014
- Alcohol Awareness Card
- Food Handler Card
- Sheriff’s Card
High School Diploma -
San Alberto Magno Academy
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