Natalia Mendoza
Albuquerque,NM
Summary
Dynamic customer service professional with proven expertise, excelling in SAP order processing fostering strong client relationships and management skills from store. Adapt at multitasking and prioritization, I enhance customer satisfaction through effective communication and resilience, ensuring seamless operations and positive outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Sherwin-Williams Paint Store
Albuquerque, NM
06.2026 - Current
- Assisted in managing daily store operations, ensuring smooth workflow and customer satisfaction.
- Trained and mentored new staff on product knowledge and customer service best practices.
- Implemented inventory management procedures, improving stock accuracy and reducing discrepancies.
- Developed promotional displays to enhance product visibility and drive sales performance.
Management Trainee
Sherwin-Williams Paint Store
Albuquerque, NM
12.2025 - 06.2026
Customer Service Representative
PepsiCo
Mexico City , Mexico
01.2024 - 08.2025
- Processed and issued product orders and service upgrades for customers.
- Followed scripts and processes to uphold brand standards.
- Order processing in SAP
- Built rapport with customers through courteous and professional communications.
LCL Import Customer Service
Ecu Worldwide
Mexico City , Mexico
07.2023 - 10.2023
- Managed all client inquires through resolution to enhance customer satisfaction ratings.
- Map LCL containers with clients and USA Customs Border.
- Handling of maritime documents.
- Direct contact with clients and brokers.
Staff Assistant
Kin Camp
Ciudad de México, México
04.2018 - 06.2018
- Planned camp activities by communicating schedules and coordinating setup.
- Children Supervision.
- Complete the camp program that was previously designed.
Education
MBA - Business
University of New Mexico
Albuquerque, NM06.2027
Bachelor in Global Business -
Itesm Campus Monterrey
Monterrey, NLE2023
Bachelor in Global Business - Abroad program august- december
Università Cattolica Sacro Cuore
Milano, Italy2022
High school -
Itesm Campus Ciudad de México
Mexico City, CDMX2019
High School - Abroad program january- may
John Abott College
Montreal, Canada2018
Skills
- Multitasking and prioritization
- Organization and efficiency
- Flexibility and teamwork
- Decision Making
- Motivation and discipline
- Resilience
- Excellent communication skills
- Determination and confidence
- Ability to overcome
- Curiosity and proactivity
- SAP expertise
Accomplishments
- High competitive swimming. 2014-2021
- Volunteer in Comedor Santa María. 2015
- Figure Skater. 2012-2016
- Bronce in Mexico City Championships in 200 fly. 2017
- John Abbott swimming team. 2018
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Timeline
Assistant Store Manager
Sherwin-Williams Paint Store
06.2026 - Current
Management Trainee
Sherwin-Williams Paint Store
12.2025 - 06.2026
Customer Service Representative
PepsiCo
01.2024 - 08.2025
LCL Import Customer Service
Ecu Worldwide
07.2023 - 10.2023
Staff Assistant
Kin Camp
04.2018 - 06.2018
High School - Abroad program january- may
John Abott College
High school -
Itesm Campus Ciudad de México
Bachelor in Global Business - Abroad program august- december
Università Cattolica Sacro Cuore
Bachelor in Global Business -
Itesm Campus Monterrey
MBA - Business
University of New Mexico