Natalia Navedo
Westfield,MA
Summary
Experienced sales and customer service professional with a proven track record at The Home Depot. Skilled in cultivating trust-based relationships and expanding customer bases. Combines strong interpersonal communication skills with a focus on customer relationship building to enhance satisfaction and drive sales. Achieved significant revenue growth by strategically targeting high-potential accounts, demonstrating exceptional problem-solving abilities, and providing top-notch client support.
Overview
8
8
years of professional experience
Work History
Sales Representative
the Home Depot
09.2018 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Call Center Representative
Savage Arms
08.2017 - 09.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Receptionist
The Transportation Advisor
04.2017 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Education
No Degree - Clinical Child Psychology
Holyoke Community College
Holyoke, MAHigh School Diploma -
Chicopee Comprehensive High School
06-2016
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
Timeline
Sales Representative
the Home Depot
09.2018 - Current
Call Center Representative
Savage Arms
08.2017 - 09.2018
Receptionist
The Transportation Advisor
04.2017 - 08.2017
No Degree - Clinical Child Psychology
Holyoke Community College
High School Diploma -
Chicopee Comprehensive High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Andrea LopezAndrea Lopez
Service Desk at The Home DepotService Desk at The Home Depot
Justin LyonJustin Lyon
Sales Associate at The Home DepotSales Associate at The Home Depot
Carter GovernaleCarter Governale
Sales Associate at The Home DepotSales Associate at The Home Depot
Aiden McKayAiden McKay
Fitness Center Attendant at Quinnipiac UniversityFitness Center Attendant at Quinnipiac University