Natalia Nowak
Worth,IL
Summary
Dynamic and adaptable professional with a proven track record at Highlander House Restaurant & Bar, excelling in high-pressure environments. Strong communication and time management skills drive exceptional customer service and rapport-building. Proficient in AutoCAD and skilled in sales techniques, consistently enhancing guest experiences and fostering loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
Highlander House Restaurant & Bar
01.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
U' Panzerott (italian Restaurante)
04.2022 - 11.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Online Sales and Customers Service
TRADE COMPANY Sławomir Skrodziuk
10.2021 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Consultant
Distance
07.2020 - 11.2021
- Managed inventory to ensure a well-stocked store and timely fulfillment of customer orders.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Boosted sales through effective upselling and cross-selling techniques.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Assisted in training new employees on store procedures, policies, and product information.
- Adapted quickly to new product releases or changes in-store policies while maintaining professionalism under changing circumstances.
- Developed strong rapport with customers, fostering loyalty and repeat business.
- Helped managers with daily checklists and last-minute requirements.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
Barista
Grycan
10.2019 - 06.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
Bartender
Duo Cafe
08.2018 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
High School Diploma -
Construction And Continuing
Słupsk, Poland 05-2020
Skills
individual approach to client
program support AutoCAD
program support SketchUp
Teamwork and collaboration
Time management and organization
Communication skills
Adaptability and flexibility
Sales and marketing skills
Knowledge of industry regulations and standards
Proficient in Microsoft Office Suite (Word Excel PowerPoint) Knowledge of sales techniques and strategies acqui
Certification
Metal construction and assembly scaffolding. Assembly and disassembly of scaffolding
Organizator: Institute of Construction Mechanization and Rock Mining
03.2018
Carrying out bricklaying and plastering works
Organizator: Vocational qualifying courses - school
10.2017
workshops
Organizator: Polish Humanitarian Action
04.2017
Volunteer Leader Workshops
Organizator: Regional Volunteer Center in Słupsk
Languages
English
Full Professional
Polish
Native or Bilingual
Timeline
Waitress
Highlander House Restaurant & Bar
01.2023 - Current
Waitress
U' Panzerott (italian Restaurante)
04.2022 - 11.2022
Online Sales and Customers Service
TRADE COMPANY Sławomir Skrodziuk
10.2021 - 10.2022
Consultant
Distance
07.2020 - 11.2021
Barista
Grycan
10.2019 - 06.2020
Bartender
Duo Cafe
08.2018 - 09.2019
High School Diploma -
Construction And Continuing
Similar Profiles
Gabriella GarciaGabriella Garcia
Server at Highlander Public HouseServer at Highlander Public House
Yanisa ChaiyasitYanisa Chaiyasit
Front of House at Customs House Restaurant And Wine BarFront of House at Customs House Restaurant And Wine Bar
Zachary DiamondZachary Diamond
Restaurant Waiter at Avoca Beach House Restaurant & BarRestaurant Waiter at Avoca Beach House Restaurant & Bar