Natalia Ocampo

• Facilitated patient care by warmly welcoming patients, accurately scheduling appointments, and managing patient intake processes to ensure a seamless experience.

• Maintain up-to-date and organize patient records in compliance with HIPAA regulations, demonstrating strong attention to detail and data management skills.

• Collaborate closely with medical staff to coordinate patient flow, ensuring timely communication between patients and healthcare providers.

• Boosted customer retention rates through proactive communication and building strong relationships.
• Responding to customer inquiries, providing accurate and helpful information regarding products or services.
• Addressing and resolving customer concerns, complaints, or issues in a timely and effective manner.

• Collected and documented patient medical information such as blood pressure, weight, medical history, medication information, symptoms, and allergies.
• Performed electrocardiograms (EKGs) accurately and efficiently.
• Supported physicians in patient care for circulatory and cardiovascular assessments.

• Educated patients on leg and foot care, including managing blood pressure and promoting circulation.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

• Manage patient scheduling using advanced electronic health record (EHR) systems.

• Assist in training new staff on emerging healthcare technologies and protocols

• Analyze patient feedback to enhance service quality and operational efficiency.

• Maintain accurate billing records using integrated financial software solutions.