3 Years
Natalia O'Laughlin
Customer Service
Elmwood Park,NJ
Summary
Developed exceptional customer service and communication skills in fast-paced, high-interaction environment. Excel in resolving issues efficiently and maintaining positive relationships with diverse groups of people. Seeking to transition into new field where these skills can continue to enhance customer satisfaction and operational efficiency. Positive , friendly known to go extra mile to deliver customer satisfaction.
Overview
3
3
Work History
Passenger Service Assistant
Prosect Airport Services
09.2024 - Current
- Comply with all airport and airline regulations, procedures, including TSA security requirements.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Provided exception customer service to a diverse clientele,addressing individual needs and preferences.
- Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
Hostess
Edelweiss German Restaurant
09.2022 - 12.2022
- Answered customer questions about hours, seating, and special menu information, including allergens
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests with a smile, and updating reservation logs.
- Greeted customers enthusiastically upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted with bussing tables, and other tasks as needed.
Party Staff
AA Rental
06.2022 - 08.2022
- Loading and unloading off party rental items while keeping areas clean, organized, to promote efficiency and team safety.
- Established positive relationships with customers resulting in increased overall satisfaction.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
Education
High School Diploma -
William Howard Taft
Chicago, ILSkills
- Can de-escalate customers problems finding creative solutions
- Able to work in a fasted-paced environment with a sense of urgency
- Quickly picking up new technologies
- Patience and empathy
- Customer service
Timeline
Passenger Service Assistant
Prosect Airport Services
09.2024 - Current
Hostess
Edelweiss German Restaurant
09.2022 - 12.2022
Party Staff
AA Rental
06.2022 - 08.2022
High School Diploma -
William Howard Taft
Similar Profiles
SYED ZIA UDDINSYED ZIA UDDIN
IT Specialist at Jeraisy Computers And Communications Services, Undertaking SITA Airport Projects At JEDDAH AIRPORT.IT Specialist at Jeraisy Computers And Communications Services, Undertaking SITA Airport Projects At JEDDAH AIRPORT.
GURTEJ SINGH SODHIGURTEJ SINGH SODHI
Safety & Training Officer at Airport Terminal Services -Toronto Pearson AirportSafety & Training Officer at Airport Terminal Services -Toronto Pearson Airport
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Nimesh V PatelNimesh V Patel
Manager at El Oasis Liquor IncManager at El Oasis Liquor Inc
Magaly PichardoMagaly Pichardo
Quality Control Technician at YNAP CORPORATIONQuality Control Technician at YNAP CORPORATION