Natalia Palomo
Houston,TX
Summary
Bilingual hospitality professional with 3+ years of experience in hotel operations, food & beverage, front desk, and sales. Proven ability to build client relationships, coordinate events, support hotel sales, and provide excellent guest service. Promoted from Server to Front Desk and then Sales Coordinator, demonstrating strong leadership, adaptability, and performance.
Overview
2
2
years of professional experience
Work History
Sales Coordinator
Holiday Inn & Suites - Thind Management
04.2026 - Current
- Coordinate group sales, meetings, and events from inquiry through completion.
- Communicate with clients, prepare proposals, contracts, and invoices, and conduct follow-ups.
- Assist with group bookings, room blocks, event planning, and client requests.
- Coordinate with hotel departments to ensure successful events and guest experiences.
- Support sales outreach, marketing, social media, and promotional initiatives.
- Use Microsoft Office and Excel for sales and administrative tasks.
Food & Beverage Manager
Holiday Inn & Suites - Thind Management
05.2025 - Current
- Managed daily food and beverage operations and supervised team members.
- Coordinated events, banquets, and food service while maintaining high service standards.
- Managed inventory, scheduling, training, and guest concerns.
- Collaborated with hotel departments to ensure smooth operations.
Vacation Rental Cleaning & Maintenance
06.2024 - Current
- Maintained vacation rentals according to hospitality and cleanliness standards.
- Managed supplies, linens, guest amenities, and cleaning schedules.
- Communicated with property owners regarding maintenance needs.
Front Desk / Server
Holiday Inn & Suites - Thind Management
03.2025 - 04.2026
- Provided exceptional guest and customer service in front desk and restaurant operations.
- Managed reservations, check-ins/check-outs, payments, and guest requests.
- Resolved guest concerns and worked closely with multiple hotel departments.
- Maintained accuracy and efficiency in a fast-paced hospitality environment.
Education
High School Diploma -
Andy Dekaney High School
06-2024
Skills
- Hotel Sales & Coordination
- Event Planning
- Customer Service
- Client Relations
- Front Desk Operations
- Food & Beverage
- Microsoft Office & Excel
- Marketing & Social Media
- Conflict Resolution
- Team Leadership
- Organization
- Multitasking
Accomplishments
- Vice President, World Culture Club, 2023-2024
- Captain, Dekaney Wildcats Girls Soccer, 2022-2024
- Member, National Technical Honor Society, 2024
- Athletic of the Year, Spring ISD
- Honor Roll, 2022-2024
Languages
- Fluent in English
- Fluent in Spanish
Timeline
Sales Coordinator
Holiday Inn & Suites - Thind Management
04.2026 - Current
Food & Beverage Manager
Holiday Inn & Suites - Thind Management
05.2025 - Current
Front Desk / Server
Holiday Inn & Suites - Thind Management
03.2025 - 04.2026
Vacation Rental Cleaning & Maintenance
06.2024 - Current
High School Diploma -
Andy Dekaney High School