Natalia Ramirez
Houston
Summary
Dynamic Beauty Advisor with a proven track record at MAC Cosmetics, excelling in customer service and upselling strategies. Leveraged strong organizational skills to enhance customer satisfaction and reduce return rates. Recognized for fostering relationships and delivering tailored solutions, contributing to increased sales and loyalty in a competitive market.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
MAC Cosmetics
12.2024 - Current
- Exceeded performance metrics by consistently meeting or surpassing targets in sales, customer satisfaction, and call handling times.
- Developed personalized solutions for customers, taking into account their specific needs, preferences, and budget constraints.
- Reduced return rates by thoroughly explaining product features and addressing any concerns before purchase completion.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Brand Manager
Clarins Cosmetics
06.2024 - 12.2024
- Researched market trends to identify customer needs and preferences for strategic planning.
- Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
- Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Boosted product sales with innovative promotional strategies and attractive packaging designs.
Beauty Advisor
Chanel
01.2023 - 06.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Supervisor
Aveda
03.2021 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Increased repeat business through exceptional customer service and relationship building.
Education
Associate of Arts - Business
Lone Star College
Houston, TX05-2026
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Upselling strategies
- Relationship building
Accomplishments
- Achieved Highest retention % in my store through effectively communicating with using the store's software.
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor
MAC Cosmetics
12.2024 - Current
Brand Manager
Clarins Cosmetics
06.2024 - 12.2024
Beauty Advisor
Chanel
01.2023 - 06.2024
Supervisor
Aveda
03.2021 - 07.2022
Associate of Arts - Business
Lone Star College
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