Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Work History
Medical Office Manager
7 Years
Aspire Rejuvenation Clinic | 07.2019 - 07.2026
Directed the daily operations of a busy medical practice while ensuring efficient workflow and high-quality patient care.
Supervised and mentored a multidisciplinary team of 11–12 clinical and administrative staff members, providing training, guidance, and ongoing support to promote productivity and professional development.
Managed daily office communications by reviewing and responding to emails, internal messaging, and patient inquiries in a timely and professional manner.
Coordinated daily workflows and delegated tasks to medical assistants and administrative staff, enhancing patient care and streamlining clinic operations.
Maintained communication with healthcare providers to address patient needs, treatment plans, laboratory results, and follow-up care effectively.
Educated patients on proper medication administration and addressed questions regarding medications, treatment plans, and follow-up care.
Assisted healthcare providers with Vitamin IV infusion therapy and provided clinical support, including blood draws, injections, and obtaining vital signs.
Ordered and managed medical supplies through approved vendors and compounding pharmacies to maintain adequate inventory and support uninterrupted patient care.
Coordinated the timely release and submission of medical records while maintaining HIPAA compliance and patient confidentiality.
Provided operational and administrative support to multiple clinic locations as needed to ensure continuity of care and consistent office operations.
Fostered a collaborative, patient-centered environment that prioritized exceptional customer service and teamwork.
Demonstrated strong leadership, organizational, multitasking, and problem-solving skills while managing competing priorities in a fast-paced healthcare environment.
Managed the clinic's biohazardous and sharps waste disposal program by coordinating with Stericycle to ensure timely pickups and compliance with healthcare safety regulations.
Trained clinical and administrative staff on the proper handling, segregation, and disposal of sharps and biohazardous waste in accordance with OSHA, HIPAA, and clinic safety protocols.
Lead Medical Assistant
3 Years 9 Months
More T Clinics | 10.2015 - 07.2019
Obtain patient medical history and vital signs
Prepared room and equipment for pellet insertion procedure, ensuring readiness for efficient patient care
Perform routine laboratory tests and administer intramuscular and subcutaneous injections
Prepare blood specimens for laboratory pick up
Prepare prescriptions for patients from compounding pharmacies
Authorize drug refills and provide prescription information to pharmacies
Answer phone calls and schedule appointments
Dispensed medications from office and maintained accurate dispensing log to support medication management
Educated patients on treatment plans, enhancing understanding and compliance with prescribed therapies
Medical Assistant Externship
More T Clinics | 10.2015 - 10.2015
Obtained medical history and vital signs
Managed front desk operations to ensure smooth patient flow and timely service
Performed venipuncture and prepared specimen for laboratory pick-up
Performed front desk duties
Administered Vitamin B12 injections, contributing to patient treatment plans and health outcomes
Administered patient care, including vital sign checks and medical history documentation.
Assisted healthcare providers with examinations, enhancing patient experience and operational efficiency.
Educated patients on treatment plans and medication instructions, improving adherence to medical advice.
Sanitized, restocked, and organized exam rooms and medical equipment.
Tutor and Program Administrator/Educational Consultant
4 Years 5 Months
Club Z! In-Home Tutoring | 09.2009 - 02.2014
Tutored students of K-12 grade in the areas of Math and Language Arts
Oversaw student assessments to ensure accuracy and adherence to protocols (Pre-test and Post-test) previous tutoring sessions
Supervised and supported tutors with their paperwork and specific processes
Assistant Teacher
3 Months
Kids R Kids | 05.2009 - 08.2009
Engaged 2 year old students in interactive learning activities
Supported Lead Teacher in implementing curriculum and managing daily schedule
Welcomed parents and students at entryway
Followed curriculum and encouraged students to keep learning new languages
Read engaging stories aloud to children, entreating children to address content
Assistant Teacher
9 Months
Star Child Academy | 08.2008 - 05.2009
Engaged with 1-year-old students in a nurturing environment
Assisted Lead Teacher in implementing curriculum and managing schedules
Read stories aloud, entreating children to address content
Followed curriculum and encouraged students to keep learning new languages
Followed DFC and Corporation rules
Education
IV Therapy Certification
St. Petersburg College | 04-2019
Associates Degree of Science - Allied Health, Medical Assisting
City College | Altamonte Springs, FL | 12-2015
Awarded President’s List and Perfect Attendance for Summer Term 2014, Fall Term 2014, Winter Term 2015
Phlebotomy Certification
Seminole State College | 05-2014
Associate in Arts Degree - General Education
Seminole State College | 04-2012
- Business Administration
IPAE | Lima, Peru | 01-2006
- Bilingual Administrative Assistant
British Academy | Lima, Peru | 12-2003
Skills
Vital signs assessment
Phlebotomy
IV therapy
CPR and AED
Microsoft Office
Medical terminology knowledge
Bilingual Spanish
Excellent communication skills
Customer service
Attention to detail
Reliable team player
HIPAA compliance
Professionalism and ethics
Medical office administration
Critical thinking
Certification
CMA - Certified Medical Assistant - Renewal in Progress
CPR/First Aid - Renewal in Progress
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Manager
Aspire Rejuvenation Clinic
07.2019 - 07.2026Read More
Lead Medical Assistant
More T Clinics
10.2015 - 07.2019Read More
Medical Assistant Externship
More T Clinics
10.2015 - 10.2015Read More
Tutor and Program Administrator/Educational Consultant
Club Z! In-Home Tutoring
09.2009 - 02.2014Read More
Assistant Teacher
Kids R Kids
05.2009 - 08.2009Read More
Assistant Teacher
Star Child Academy
08.2008 - 05.2009Read More
British Academy
from Bilingual Administrative Assistant
Read More
IPAE
from Business Administration
Read More
Seminole State College
Associate in Arts Degree from General Education
Read More
Seminole State College
Phlebotomy Certification
Read More
City College
Associates Degree of Science from Allied Health, Medical Assisting
Front and Back Office Medical Assistant at Providence St. Mary Medical CenterFront and Back Office Medical Assistant at Providence St. Mary Medical Center