Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Natalia Renteria Rodriguez

Natalia Renteria Rodriguez

Pampa,Texas

Summary

Results-driven dispatcher skilled in communication and problem-solving. Proven success in managing dispatch schedules and resolving customer issues efficiently.

Overview

2
2
Languages
3
3
years of professional experience

Work History

Dispatcher

Resound Networks
Pampa, Texas
02.2025 - 07.2026
  • Coordinated daily dispatch schedules for efficient service operations.
  • Ensured timely deliveries and pickups by communicating effectively with drivers.
  • Assigned drivers to appropriate routes based on customer needs.
  • Utilized GPS technology to track vehicles and provide real-time status updates to stakeholders.
  • Utilized computer systems to locate addresses and calculate estimated arrival times.
  • Resolved service-related customer complaints to enhance satisfaction and improve service reliability.
  • Collaborated with team members to enhance workflow efficiency.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Confirmed appointments to maintain effective scheduling and organization.

Technical Support Representative

Resound Networks
Pampa, Texas
05.2023 - 02.2025
  • Diagnosed and resolved hardware and software issues for users promptly.
  • Provided technical assistance to customers via phone and email channels.
  • Educated customers on product features and troubleshooting techniques during interactions.
  • Maintained knowledge of company products and updates to assist users accurately.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Utilized ticketing system to track and manage customer support requests effectively.
  • Resolved escalated customer service issues in a timely manner.
  • Conducted follow-up communications to ensure customer satisfaction with resolutions provided.
  • Supported customers with online billing, access, and account issues.
  • Served as first point of contact for incoming technical service calls and emails.
  • Used remote login tools to assist clients with technical and product questions.
  • Documented common issues and solutions in knowledge base for future reference.

Education

High School Diploma -

Pampa High School
Pampa, TX
05-2020

Skills

  • Dispatch coordination
  • Route planning
  • Route optimization
  • GPS tracking
  • Data management
  • Field support
  • Customer service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Dispatcher

Resound Networks
02.2025 - 07.2026

Technical Support Representative

Resound Networks
05.2023 - 02.2025

High School Diploma -

Pampa High School
Natalia Renteria Rodriguez