Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Natalia Rivera

Nashua,NH

Summary

Natalia Rivera is a diligent and passionate individual
devoted to going above and beyond with all tasks
dealt within life. A strong, self-sufficient leader,
with admirable goals and aspirations, she strives for
each aspect of her work to display the utmost
creativity and professionalism. She is a hard-working and
passionate young woman, sure to bring an atmosphere of
creativity, change, and innovation wherever she
goes.

Overview

8
8
years of professional experience

Work History

Relationship Banker

NBT Bank
01.2023 - Current
  • Cultivated strong customer relationships through being personable, and providing tailored advice and services.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.

Head Waitress

Olive Garden Restaurant
01.2019 - 03.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Cashier

Chick-fil-A
01.2015 - 12.2018
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Associate of Arts - Liberal Arts

Southern New Hampshire University
Manchester, NH
07.2023

High School Diploma -

Salem Academy Charter School
Salem, MA
06.2019

Skills

  • Solution Planning
  • Strategy Management
  • Communication
  • Creative Thinking
  • Staff Collaboration
  • Organization
  • Goal Setting

Additional Information

  • Experience volunteering with Crossway Christian Church's Sunday School Department (Ages 0-5)
  • Volunteer with "End 68 Hours of Hunger" in Nashua, NH
  • Proficient with the applications of Microsoft and Google

Timeline

Relationship Banker

NBT Bank
01.2023 - Current

Head Waitress

Olive Garden Restaurant
01.2019 - 03.2022

Cashier

Chick-fil-A
01.2015 - 12.2018

Associate of Arts - Liberal Arts

Southern New Hampshire University

High School Diploma -

Salem Academy Charter School

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Natalia Rivera