Samuel Franklin
Wichita Falls,TX
Summary
Hard-working relationship banker with 2+ years of banking experience and 6+ months of customer service experience. Scheduled and trained a team of drive-thru tellers in previous position. Looking to apply my banking experience at American National Bank and Trust.
Overview
3
3
years of professional experience
Work History
Relationship Banker
Texoma Community Credit Union
02.2023 - Current
- Processed member transactions and handled a cash drawer.
- Operated and occasionally had to perform maintenance on a Teller Cash Recycler.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Opened personal and business accounts.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Verified customer identity and reviewed documentation for accuracy.
- Answered member account service messages
- Performed account audits to verify proper documentation on new accounts.
Teller
American National Bank And Trust
10.2020 - 02.2023
- Handled cash and balanced cash drawer daily.
- Answered customer inquiries regarding account balances and transaction history.
- Processed customer transactions promptly, minimizing wait times.
- Balanced teller check batches.
- Made weekly schedules for drive-thru tellers.
- Put holds on checks as needed and performed CTR's on large cash transactions.
- Trained new hires.
Education
High School Diploma -
Wichita Falls High School
Wichita Falls, TX05.2020
Skills
- Banking Operations Knowledge
- Account Audits
- Effective Customer Communication
- Solution Planning
- Security Understanding
- Leadership skills
Timeline
Relationship Banker
Texoma Community Credit Union
02.2023 - Current
Teller
American National Bank And Trust
10.2020 - 02.2023
High School Diploma -
Wichita Falls High School
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