MICHELE TUGGLE
NORTH PORT,Florida
Summary
Welcoming New Accounts Representative excited to transition to reputable company. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking and organized with exceptional time management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Relationship Banker
Truist Bank
Englewood, FL
02.2022 - Current
- Backed up teller team by handling needs of new and existing customers at main counter.
- Presented new and additional products and services to existing customers.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
Relationship Banker
SunTrust
Englewood, FL
03.2021 - 02.2022
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Continually boosted branch production and revenue by by consistently meeting all monthly and quarterly sales goals.
- Increased daily sales by upselling credit cards and lines of credit banking products and financial services to customers.
- Presented new and additional products and services to existing customers.
- Approached prospective clients through cold calling and emails to meet sales targets.
- Backed up teller team by handling needs of new and existing customers at main counter. I was also Vault teller while I was in my role as Relationship banker.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Financial Services Specialist
BB&T
Port Charlotte, FL
11.2017 - 03.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Mentored newly hired team members on appropriate responses to patron questions.
- Identified potential needs through observation, questioning and listening.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Investigated and promptly resolved issues with patron accounts.
- Answered inquiries regarding checking and savings accounts and other related products.
Counter Manager
Lancome Cosmetics
Port Charlotte, FL
05.2013 - 10.2017
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Collaborated with store manager to plan and prepare for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
- Ranked among top sales performers, averaging over $250,000 sales annually.
- Mentored new sales associates to contribute to store's positive culture.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business' development by building and maintaining relationships with new clients.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Successfully drove new product lines to increase annual profits by 20%.
Sales Manager
Burdines / Macys
Sarasota, FL
02.2001 - 03.2004
- Managed day-to-day staffing and handled scheduling for all store employees.
- Trained team members in successful strategies to meet operational and sales targets.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Planned and prepared work schedules to assign 10-15 -member team to specific tasks.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
Education
High School Diploma -
Venice Senior High School
Venice, FLSkills
- Cash Handling
- Relationship building
- Banking operations knowledge
- Problem-Solving
- Sales and marketing
- Banking
- Sales expertise
Timeline
Relationship Banker
Truist Bank
02.2022 - Current
Relationship Banker
SunTrust
03.2021 - 02.2022
Financial Services Specialist
BB&T
11.2017 - 03.2021
Counter Manager
Lancome Cosmetics
05.2013 - 10.2017
Sales Manager
Burdines / Macys
02.2001 - 03.2004
High School Diploma -
Venice Senior High School