Summary
Overview
Work History
Education
Skills
Timeline
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Cassie Ward

Lawton,OK

Summary

Relationship Banker at Arvest Bank with a proven track record in enhancing customer satisfaction through expert banking advice and efficient service. Skilled in cash handling and customer service, I excel in resolving issues, ensuring a seamless experience for customers while managing complex financial transactions.

Overview

8
8
years of professional experience

Work History

Relationship Banker

Arvest Bank Operations
08.2022 - 10.2025
  • Resolved customer issues promptly to improve overall satisfaction levels.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Improved customer satisfaction by offering expedited service for loan and credit applications.

Cage Cashier

Apache Casino Hotel
10.2021 - 08.2022
  • Implemented best practices for maintaining security of cash assets.
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Strengthened customer loyalty through friendly and professional service, even during busy periods.

Crew Member

Braums Restaurant
12.2020 - 10.2021
  • Collaborated with team members to streamline service during peak hours, enhancing overall efficiency.
  • Monitored dining area for cleanliness and guest satisfaction, proactively addressing concerns as needed.
  • Trained new crew members on operational procedures and customer service best practices for smooth onboarding.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Became familiar with products to answer questions and make suggestions.

Crew Member

Taco Bell
02.2018 - 03.2021
  • Provided exceptional customer service by efficiently processing orders and addressing inquiries.
  • Operated kitchen equipment safely while preparing food items, adhering strictly to safety protocols.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

High School Diploma -

Lawton High School
Lawton, OK

Skills

  • Customer Service
  • Sales expertise
  • Cash handling
  • Money handling
  • Teller support
  • Banking
  • Loans
  • Cash flow management
  • Account closings
  • Time management

Timeline

Relationship Banker

Arvest Bank Operations
08.2022 - 10.2025

Cage Cashier

Apache Casino Hotel
10.2021 - 08.2022

Crew Member

Braums Restaurant
12.2020 - 10.2021

Crew Member

Taco Bell
02.2018 - 03.2021

High School Diploma -

Lawton High School

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Cassie Ward