Natalia Riveron
Hialeah
Summary
Detail-oriented professional with extensive experience in quality control and customer engagement. Known for strong analytical thinking and problem-solving abilities, driving improvements in quality processes and achieving high satisfaction levels.
Dynamic quality control specialist with a strong background in training new associates and collaborating with teams. Skilled in troubleshooting techniques and executing quality assurance protocols to ensure compliance and improve overall customer experience.
Overview
17
17
years of professional experience
Work History
Samsung HT Specialist
Best Buy
Hialeah, FL
02.2025 - Current
- Assisted customers with product selection and provided expert knowledge on technology features.
- Executed merchandising strategies to enhance product visibility and customer engagement.
- Collaborated with team members to maintain store organization and inventory accuracy.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels during interactions.
- Trained new associates on product information and customer service protocols.
Wireless Sales Representative
Target Tech MarketSource
Hialeah, FL
02.2024 - 11.2024
- Educated customers on wireless products and plans to enhance informed purchasing decisions.
- Assisted in inventory management, ensuring product availability for customer demands.
- Demonstrated features of mobile devices, driving engagement and interest among potential buyers.
- Resolved customer inquiries and issues efficiently, improving overall satisfaction levels.
- Conducted regular device demonstrations to educate customers on features and benefits, driving interest in new products.
Chemistry Teacher
University of Holguin
Holguin, Cuba
09.2021 - 08.2022
- Developed and implemented engaging chemistry curricula aligned with academic standards.
- Facilitated hands-on laboratory experiments to enhance student understanding of chemical principles.
- Assessed student performance through diverse evaluation methods, ensuring accurate feedback on progress.
- Collaborated with faculty to refine instructional strategies and improve course delivery effectiveness.
- Integrated technology into lessons to enhance interactive learning experiences for students.
- Participated in professional development workshops to stay current on best practices in chemistry education.
Quality Control Specialist/Quality Supervisor
AB InBev. Buccaneer Brewery
Holguin, Cuba
11.2009 - 08.2021
- Conducted regular quality inspections to ensure product compliance with industry standards.
- Collaborated with production teams to address quality issues and implement corrective actions.
- Developed and maintained quality control documentation for traceability and regulatory compliance.
- Trained staff on quality assurance protocols and best practices for consistent product output.
- Analyzed data from quality tests to identify trends and areas for process improvement.
- Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
- Collected and analyzed data to measure effectiveness of quality control processes.
Education
Master of Science - Chemistry Education
University of Oriente
Santiago De Cuba09-1998
Bachelor of Science - Chemistry
University of Oriente
Santiago De Cuba07-1994
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Quality assurance
- Troubleshooting techniques
- Documentation management
Timeline
Samsung HT Specialist
Best Buy
02.2025 - Current
Wireless Sales Representative
Target Tech MarketSource
02.2024 - 11.2024
Chemistry Teacher
University of Holguin
09.2021 - 08.2022
Quality Control Specialist/Quality Supervisor
AB InBev. Buccaneer Brewery
11.2009 - 08.2021
Master of Science - Chemistry Education
University of Oriente
Bachelor of Science - Chemistry
University of Oriente