Natalia Rosales
Lenexa,KS
Summary
Dedicated and dependable professional seeking to join a reputable organization where loyalty, reliability, and performance are valued and rewarded. Offering strong organizational, communication, and leadership skills, with a proven ability to deliver exceptional results, support team success, and contribute to company goals. Dedicated to continuous professional growth and long-term career advancement.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Team Lead
Labcorp
Lenexa, KS
11.2025 - Current
- Coordinated and dispatched specimen pickups, optimizing routes for efficiency.
- Resolve specimen and service-related issues in real time through effective problem-solving.
- Ensure timely, accurate, and cost-effective service while maintaining customer satisfaction.
- Coordinate and dispatch specimen pickups using route management software.
- Utilized multiple databases and systems to process requests and dispatch activities, ensuring seamless operations.
- Supported daily operations through administrative and clerical tasks, contributing to overall operational effectiveness.
Professional Courier
Quicksilver Express Courier
Kansas City, KS
10.2023 - 11.2025
- Safely operate vehicles and navigate assigned routes.
- Executed pickups and deliveries, ensuring safe loading, unloading, and transport of materials.
- Use mobile applications to manage assignments and communicate updates.
- Adhered to instructions and maintained accurate documentation to support operational efficiency.
- Perform physical duties, including lifting up to 70 lbs., walking, and climbing stairs.
- Delivered professional customer service, fostering positive relationships with customers and the public.
Team Lead
Quest Diagnostics
Lenexa, KS
06.2022 - 09.2023
- Distributed and assigned work while building schedules for non-routine procedures to ensure efficient workflow.
- Personnel-related functions such as onboarding and training
- Re-evaluates methodology, makes recommended changes and assists in test interpretation.
- Validated problem reports to ensure accuracy and completeness.
- Monitored work quality to uphold standards and ensure consistency in deliverables.
- Executed research studies and summarized findings in reports.
Senior RSR
Quest Diagnostics
Overland Park, KS
04.2018 - 06.2023
- Partnered with the logistics team providing coverage for various routes
- Trained new couriers/drivers on routes to ensure safe and efficient deliveries
- Provide on route training for new couriers/drivers
- Loading necessary suppliers for the daily pickups
- Handling specimens and lab samples
- Managed daily pickups
- Collaborated with dispatcher to ensure efficient workflow
- Evaluate traffic patterns, alternating routes and weather conditions as needed
Education
High School Diploma -
Lincoln Academy
Lincoln12-2013
Skills
- Logistics Planning
- Dispatching
- Medical Logistics/Logistics
- Multitasking and Organization
- Attention to detail
- Analytical Thinking
- Team Coordination
- Customer Service
- Multitasking and OOrganization
- Phone Etiquette
- Conflict Resolution
- Computer Literacy
Certification
- Employer Certified Specimen & Medication Handler, 1.
- Employer-Specific Training & Certification:
- Chain of Custody procedures.
- Specific handling instructions for different specimen types.
- Temperature control & monitoring (e.g., using data loggers).
- Use of specialized containers (e.g., validated coolers, dry shippers).
- Site-specific security protocols.
- Bloodborne Pathogen training (OSHA standard 29 CFR 1910.1030).
- Defensive driving.
- Who issues:
- The employer provides training and issues internal certificates or records of completion., Hazmat Endorsement, Driver's License, Non-CDL Class C
Timeline
Team Lead
Labcorp
11.2025 - Current
Professional Courier
Quicksilver Express Courier
10.2023 - 11.2025
Team Lead
Quest Diagnostics
06.2022 - 09.2023
Senior RSR
Quest Diagnostics
04.2018 - 06.2023
High School Diploma -
Lincoln Academy