Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalia Rose

Plant City

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

CBRN Specialist

US Army National Guard
05.2023 - Current
  • Assisted in identifying and mitigating chemical, biological, radiological, and nuclear threats.
  • Supported training exercises to enhance team readiness for emergency response situations.
  • Conducted research on CBRN defense protocols and best practices for operational effectiveness.
  • Maintained up-to-date knowledge of safety regulations and compliance standards within the field.

Customer Service Representative

Call Center Jamaica
07.2018 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Gaynstead High
Kingston, Jamaica
07-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Time management
  • Goal oriented

Timeline

CBRN Specialist

US Army National Guard
05.2023 - Current

Customer Service Representative

Call Center Jamaica
07.2018 - 09.2022

High School Diploma -

Gaynstead High

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