Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalia Santos

San Diego,CA

Summary

Proven Barista at Starbucks and Licensed Esthetician at Alebrijes Nails And Spa, I excel in coffee expertise and exceptional customer service. Demonstrated ability to enhance team collaboration and workflow management, significantly improving client satisfaction. Skilled in active listening and time management, I bring a blend of hard and soft skills to exceed employer expectations.

Overview

2
2
years of professional experience

Work History

Licensed Esthetician

Alebrijes Nails And Spa
Chula Vista, CA
01.2022 - 11.2022
  • Improved employee retention by adopting a new internal communications.
  • Access services in waxing; eyebrows, underarm, lip and full legs.
  • Executed precise eyebrow laminations/ lash lifts with before/after results.
  • Effectively educated clients on proper home-care regimes.
  • Voluntarily observed and mirrored a qualified esthetician without compensation.
  • Strong interpersonal skills; by connecting with team members and guests effectively..
  • Cleanliness in all areas of workstation.

Barista

Starbucks
San Diego, CA
01.2021 - 11.2022
  • Technical knowledge of coffee basics.
  • Maintenance equipment throughout the day and end of the night.
  • Adaptability in customers' requests with coffee preferences.
  • Time management: efficiently deliver through busy times.
  • Customer Service: friendly and professional with guests.
  • Represented the company with transparency, dignity, and respect.
  • Computed sales prices, total purchases and receive and process cash or credit payment

Education

Pastry -

San Diego Continuing Education
10-2023

Certification of 600 Hours - Esthetician

San Diego Continuing Education
San Diego City College
12-2022

Skills

  • Friendly and soft selling
  • Coffee expertise
  • Team Collaboration
  • Workflow management
  • Active Listener
  • Time management
  • Hospitality and accommodation
  • Decision-making

Languages

Spanish
Native/ Bilingual

Timeline

Licensed Esthetician

Alebrijes Nails And Spa
01.2022 - 11.2022

Barista

Starbucks
01.2021 - 11.2022

Pastry -

San Diego Continuing Education

Certification of 600 Hours - Esthetician

San Diego Continuing Education

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Natalia Santos