Natalia Shockley
New Britain
Summary
Shift Management Professional experienced in leading teams and optimizing daily operations. Achieved operational efficiency through strong focus on team collaboration, conflict resolution, and time management. Committed to maintaining a clean and safe environment while delivering high-quality customer service in high-volume restaurant settings.
Overview
7
7
years of professional experience
Work History
Amazon Fulfillment Associate
Amazon
North Haven, CT
12.2021 - 03.2026
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Dietary Aide
Amberwoods Of Farmington
Farmington, CT
04.2022 - 11.2022
- Assisted in meal planning by collaborating with dietitians to meet residents' dietary needs.
- Prepared and served nutritious meals according to dietary guidelines and resident preferences.
- Maintained cleanliness and organization of kitchen and dining areas, ensuring compliance with health regulations.
- Monitored food inventory levels, reporting shortages to ensure timely replenishment of supplies.
Traveling Shift Lead
KFC
New Britain, CT
07.2019 - 02.2022
- Completed store opening and closing procedures and balanced tills.
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored team members on service excellence and operational procedures.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Education
High School Diploma -
Hartford Job Corps
Hartford, CT03-2025
Skills
- Adaptability
- Material handling
- Warehouse safety
- Operational efficiency
- Attention to detail
- Order selection
- Inventory management
- Customer service
- Materials management
- Teamwork and collaboration
- Basic math
- Willing to learn
Timeline
Dietary Aide
Amberwoods Of Farmington
04.2022 - 11.2022
Amazon Fulfillment Associate
Amazon
12.2021 - 03.2026
Traveling Shift Lead
KFC
07.2019 - 02.2022
High School Diploma -
Hartford Job Corps