NATALIA SOTO
Concord,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BOX OFFICE/TICKET SALES
PNC Music Pavilion
04.2024 - Current
- Executed the opening and closing procedures for the ticket window.
- Resolved customer issues with thoughtful solutions in both English and Spanish.
- Managed customer inquiries and resolved their concerns.
- By following safety protocols, policies, and regulations, I ensured a safe work environment.
- Conducted precise cash and credit card transactions for ticket purchases.
CHILDCARE WORKER
Concord Academy
06.2023 - 05.2025
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Promoted good behavior with positive reinforcement methods.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Developed age-appropriate activities and crafts to engage children.
- Utilized positive reinforcement techniques to encourage good behavior.
- Monitored children's activities to verify safety and wellbeing.
SHIFT LEAD
Jeremiah's Italian Ice
10.2022 - 04.2023
- Performed store opening/closing tasks; verified accuracy of till balances.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained employee productivity to meet business and customer demands.
- Responded to and resolved customer questions and concerns.
- Safeguarded the work environment by adhering to safety policies and regulations.
- Accurately processed cash and card payments via POS.
- Managed and ordered supplies to ensure well-stocked location.
Education
Associates - Liberal Arts
Rowan-Cabarrus Community College
Kannapolis, NC05-2027
Skills
- Communication
- Problem Solving
- Teamwork
- Customer Service
- Attention to detail
- Computer Skills
- Collaboration
- Flexible and adaptable
Accomplishments
President Circle Award for maintaining 4.0 GPA, Rowan-Cabarrus Community College, Fall 2024
Certification
- Adult and Pediatric First Aid/CPR/AED, American Red Cross - Completed 4/25/24
Languages
English
Spanish
Timeline
BOX OFFICE/TICKET SALES
PNC Music Pavilion
04.2024 - Current
CHILDCARE WORKER
Concord Academy
06.2023 - 05.2025
SHIFT LEAD
Jeremiah's Italian Ice
10.2022 - 04.2023
Associates - Liberal Arts
Rowan-Cabarrus Community College