NATALIA TOLKEN
Tampa
Summary
Dynamic professional prepared to drive operational and team success. Known for improving process efficiencies and supporting strategic initiatives. Strong collaborator with focus on achieving results and adapting to versatile environments. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
Work History
Operations Manager
Practice Defenders
Tampa
11.2025 - Current
- Manage day-to-day and long-term tasks and goals of operations team.
- Managed operations team duties and responsibilities, ensuring effective cross-department communication to align company goals and expectations.
- Oversee staff scheduling, performance, training, and professional development across multiple departments.
- Manage patient scheduling, intake processes, and communication workflows, supporting seamless care delivery statewide.
- Lead formulation, revision and implementation of policies that align with company goals.
- Lead initiatives to improve internal tools, technology adoption, and cross-functional productivity.
- Oversee status and completion of assignments related to human resources, compliance, IT, and credentialing.
- Supported expansion of national brick and mortar business to include mobile healthcare services across Florida, overseeing staff absorption from closed company.
Operations Manager
HealPrecisely
Tampa
02.2025 - 11.2025
- Direct daily clinic operations, aligning resources and workflows with organizational goals to improve efficiency and patient care.
- Oversee staff scheduling, performance, training, and professional development across multiple departments.
- Develop and refine SOPs, policies, and cross-departmental procedures to streamline operations and ensure regulatory compliance.
- Monitor expenses and implement cost-saving strategies to enhance operational profitability.
- Facilitated cross-departmental collaboration, resolving conflicts and implementing improvements to elevate service quality and patient satisfaction.
- Track KPIs and operational metrics, utilizing data for informed decision-making and strategic planning.
- Lead initiatives to improve internal tools, technology adoption, and cross-functional productivity.
- Coordinated marketing, sales, and branding initiatives with design teams and vendors to align messaging and strengthen outreach.
Operations Sales Coordinator
Big Truck Rental LLC
Tampa
06.2024 - 02.2025
- Managed end-to-end operations for the sale of 450 trucks, overseeing scheduling, logistics, and administrative processes.
- Oversaw daily operations and logistics for sold inventory to ensure timely delivery and customer satisfaction.
- Coordinated scheduling and logistics for equipment sales to maximize resource utilization and streamline operations.
- Analyzed workflows to identify efficiencies, reduce costs, and streamline resource allocation.
- Developed strategic initiatives to enhance daily operations and improve management effectiveness.
- Maintained strong relationships with key partners and customers to support ongoing business.
- Supported budget forecasting by tracking and analyzing data to provide insights for the Director.
- Acted as the central communication hub for cross-departmental coordination related to sold units.
- Started as Office Manager and Executive Assistant to CFO and promoted to Operations Coordinator within first year of employment.
Office Manager & Executive Assistant
LLIS
Tampa
07.2021 - 12.2023
- Directed daily facility operations to ensure efficiency, foster a collaborative work culture, and maintain high-performance standards.
- Ensured the day-to-day operations of facility ran efficiently through effective management while promoting a positive work environment through proven teamwork and excellent leadership skills.
- Oversaw employee relations, managed annual scheduling, and developed onboarding and mentorship programs for new hires to enhance team integration.
- Collaborated with leadership to strategically structure departmental workflows and assign responsibilities.
- Facilitated interdepartmental communication and delegated tasks, ensuring seamless operations across departments.
- Provided ongoing guidance and support for advisor-client interactions, ensuring consistent satisfaction across departments.
- Led company-wide staff activities, promoting engagement and alignment with organizational goals.
- Resolved operational issues swiftly through critical thinking and problem-solving, maintaining workflow continuity.
Administrative Assistant
South University
Tampa
02.2020 - 07.2021
- Coordinated information flow between students, faculty, and staff to enhance service delivery.
- Resolved issues in fast-paced environment by applying critical thinking, prioritization, and resource coordination.
- Identified student needs and proposed actionable solutions, communicating updates to leadership.
- Referred potential leads to the admissions team, optimizing the student intake and conversion process.
Intern
Casa Alitas
Tucson
03.2019 - 05.2019
- Led development of operational systems coordinating aid efforts between volunteers and staff, facilitating timely support and family reunification for refugees.
- Established responsibilities for team members during new arrivals and implemented documentation systems improving coordination and communication.
- Managed intake processes, tracked occupancy, and documented transportation logistics with precision.
Vice President of Interns
Save the Cord Foundation
Tucson
01.2016 - 01.2019
- Educated medical professionals and public on nonprofit's mission and programs through impactful presentations and community outreach efforts.
- Mentored interns, developing training systems and materials that streamlined onboarding and improved skill development.
- Led strategic initiatives to enhance public awareness of spinal cord injury research.
- Collaborated with stakeholders to develop funding proposals for research projects.
- Directed communication strategies to engage donors and community partners effectively.
Intern
Pima County Health Department
Tucson
09.2018 - 11.2018
- Created and updated functional job descriptions to align with current organizational needs.
- Developed and distributed surveys to capture evolving roles and job duties for accurate documentation.
- Assisted staff with daily operations and client support activities.
- Organized supplies and materials for efficient workflow and service delivery.
- Participated in team meetings to discuss program improvements and client needs.
Education
MBA - Healthcare Administration
South University
FL01.2021
BS - Public Health
University of Arizona
AZ01.2019
Skills
- Operations management
- Compliance oversight
- Policy implementation
- Process improvement
- Staff management
- Cross-functional collaboration
- Leadership development
- Creative problem solving
- Effective communication
- Adaptable and reliable
- Strategic planning
Accomplishments
- VP of interns for Save the Cord Foundation after first year of involvement and was granted a permanent seat on the Board of Directors upon graduation from University.
- Over 100 hours of volunteering at HonorHealth as a friendly visitor.
- Attained 250 internship hours by serving the Tucson, AZ community through work with multiple organizations.
Timeline
Operations Manager
Practice Defenders
11.2025 - Current
Operations Manager
HealPrecisely
02.2025 - 11.2025
Operations Sales Coordinator
Big Truck Rental LLC
06.2024 - 02.2025
Office Manager & Executive Assistant
LLIS
07.2021 - 12.2023
Administrative Assistant
South University
02.2020 - 07.2021
Intern
Casa Alitas
03.2019 - 05.2019
Intern
Pima County Health Department
09.2018 - 11.2018
Vice President of Interns
Save the Cord Foundation
01.2016 - 01.2019
MBA - Healthcare Administration
South University
BS - Public Health
University of Arizona