Natalia Ustinova
Kirkland,WA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
18
18
years of professional experience
Work History
Volunteer Coordinator
Smile Foundation
09.2014 - 04.2024
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Coordinated and implemented special events for volunteer service appreciation.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Created volunteer handbook to provide information on volunteer roles, responsibilities and expectations.
Tax Officer
State Tax Service Of Ukraine
11.2005 - 04.2012
- Reduced instances of late or inaccurate filings by implementing automated reminders for upcoming deadlines and requirements within our client base.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Identified potential areas of non-compliance through meticulous review of financial documents, safeguarding clients from potential penalties or fines.
- Educated taxpayers about proper record-keeping practices, empowering them to maintain organized financial documentation that simplifies future tax processes.
Education
MBA - Management of Enterprises And State Organizations
Priazov State Technical University
Mariupol, Ukraine06.2005
Skills
- Volunteer Coordination
- Interpersonal communication skills
- Patient support
- Client Advocacy
- Community Engagement
- Networking
- Training Coordination
- Community and Public Relations
- Coordinating Donations
- Problem-Solving
- Case Management
- Case Documentation
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working
Timeline
Volunteer Coordinator
Smile Foundation
09.2014 - 04.2024
Tax Officer
State Tax Service Of Ukraine
11.2005 - 04.2012
MBA - Management of Enterprises And State Organizations
Priazov State Technical University
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