Natalia Valencia Gil
Opa-locka,FL
Summary
Competent quality improvement coordinator in collecting, analyzing and reporting data related to clinical outcomes, identifying areas for improvement through analysis and feedback from stakeholders. Focused with a strong ability to work under pressure and as a team in an organized manner.
Overview
4
4
years of professional experience
Work History
Quality Improvement Coordinator
Caremax Medical Centers
Miami, FL
02.2021 - 04.2024
- Maintained up-to-date knowledge of relevant regulations, standards, and guidelines in order to ensure compliance in all quality-related activities.
- Present to and discuss quality performance data with clinical providers, medical assistants, and clinic administrators to improve quality outcomes.
- Coordinate activities with the medical center staff to ensure excellent quality results.
- Contact, educate and support patients to ensure effective closure of gaps in care.
- Evaluated new technologies or software systems that could support improved process efficiency or data-driven decision-making in area of quality management.
- Reviewing and abstracting Medical Records using the correct CPT codes for performance measurement facilitating data collection.
Front Desk Receptionist
IMC Health Medical Centers
Miami, FL
03.2020 - 02.2021
- Answers incoming calls in a courteous and professional manner.
- Collects and posts co-pay and/or payments according to health plan and conducts end of day reconciliation process.
- Remained calm, resourceful, and proactive while resolving complex issues.
- Schedule’s appointments and follows up on rescheduling and no-show appointments.
- Screens incoming telephone calls.
- Check-in and Check-out patients via EMR system
- Verifies patient insurance prior to the services being rendered.
- Ability to update medical record and computer system with new information.
- Sorts and delivers mail, medical records and other correspondence to appropriate department.
Education
High School Diploma -
Comfandi
Colombia07-2023
Associate of Science - Nursing
Carleen Health Institute of South Florida
Miami, FL05-2021
Nursing Assistant - Diploma
Escuela De Salud Humanizar
Colombia03-2016
Skills
- Customer Service
- Project Management
- Document Control
- Training Coordination
- Problem-solving aptitude
- Customer satisfaction focus
- Team leadership capabilities
- Active Listening
- Multitasking
- Data Collection
- Office Organization
- Mail distribution
- Administrative Support
- Call Routing
- Appointment Scheduling
- Adaptability
- Basic Excell
- Data Entry
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Quality Improvement Coordinator
Caremax Medical Centers
02.2021 - 04.2024
Front Desk Receptionist
IMC Health Medical Centers
03.2020 - 02.2021
High School Diploma -
Comfandi
Associate of Science - Nursing
Carleen Health Institute of South Florida
Nursing Assistant - Diploma
Escuela De Salud Humanizar
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