Natalia Wedlow
Kansas City,MO
Summary
Operations Manager at Emler Swim School, with a proven track record in employee development and customer satisfaction. Skilled in problem-solving and team building, implement effective operational procedures that enhance quality standards and resolve customer complaints swiftly, ensuring optimal service delivery. Strong background in training and performance evaluations.
Overview
7
7
years of professional experience
Work History
Operations Manager
Emler Swim School
Kansas City , KS
08.2022 - Current
- Assess employee development needs, and provide feedback on their progress toward meeting goals.
- Develop and implement operational procedures to ensure that quality standards are met.
- Resolve customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Kennel Attendant
The Collar Club
Kansas City, MO
02.2021 - 05.2022
- Provided exceptional customer service to pet owners, addressed their concerns, and ensured a positive experience for both pets and clients.
- Directed comprehensive training and onboarding programs for new hires.
- Followed established protocols and procedures to ensure the safety and security of animals and staff members.
Cafe Team Member
Panera Bread
Kansas City, MO
08.2018 - 05.2020
- Maintained cleanliness and organization in the cafe, including wiping down surfaces, restocking supplies, and keeping display cases and serving areas neat and attractive.
- Collaborate with team members to ensure smooth operations and a positive work environment.
- Assist with special events or promotions as needed, including setting up and decorating the café space, and providing support during busy periods.
Education
High School Diploma -
Lincoln College Prep Academy
Kansas City, MO05-2020
Skills
- Lifeguard training
- Operational efficiency
- Staff management
- First Aid and CPR
- Customer Engagement
- Collaboration
- Assignment Delegation
- Team building
- Adaptability
- Employee training and development
- Performance Evaluations
- Onboarding Facilitation
- Staff Development
- Conflict resolution
Timeline
Operations Manager
Emler Swim School
08.2022 - Current
Kennel Attendant
The Collar Club
02.2021 - 05.2022
Cafe Team Member
Panera Bread
08.2018 - 05.2020
High School Diploma -
Lincoln College Prep Academy
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